Technical Customer Service Representative

Technical Customer Service Representative

The Marine Technical Customer Service Representative serves as a primary contact for customers, providing customer service, order support, and technical assistance. The ideal candidate has hands-on marine experience and can confidently assist customers with products, parts, troubleshooting, and order-related questions.

Requirements of the Technical Customer Service Representative

• Marine industry experience strongly preferred.
• Experience as a boat mechanic, marine technician, service writer/advisor, marine parts specialist, or similar role highly valued.
• Working knowledge of marine mechanical and/or electrical systems, controls, instrumentation, or related components.
• Strong customer service, communication, troubleshooting, and problem-solving skills.
• Ability to explain technical information clearly to customers.
• Strong organizational skills and attention to detail.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Ability to manage multiple priorities and work effectively with different departments.

Responsibilities of the Technical Customer Service Representative

• Respond to customer questions by phone and email in a professional and timely manner.
• Assist customers with product identification, replacement parts, troubleshooting, and potential solutions.
• Process customer orders accurately and provide order and shipment updates.
• Communicate with dealers, boat builders, technicians, distributors, and retail customers.
• Coordinate with sales, production, shipping, engineering, and other departments to resolve customer needs.
• Maintain accurate customer and order information.
• Build strong customer relationships through responsive communication and follow-through.
• Identify recurring customer concerns and communicate opportunities for improvement.
• Follow company quality and documentation requirements.
• Perform other duties as assigned.

1st shift, DIRECT HIRE

Pay is $50,000 - $70,000 annually, based on experience

If you have an open application with Matthews Professional Employment, Inc., please express your interest in this position to your consultant

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.