Job Title: Technical Customer Service Representative
Location: Morton Grove, IL
Pay Rate: $23.26 per hour, W 2
Onsite Only
Summary:
Duration: 6+ Month Contract
Standard hours: 8a-5p or 7a-4p
Join the company's America's Commercial Team as a Technical Customer Service Representative. This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments.
Responsibilities:
Receive and accurately process customer orders.
Verify and edit customer orders for completeness.
Enter orders in LN, eLogia, and ESP-REP systems.
Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
Maintain an accurate customer order database.
Generate inter-departmental inquiries for product availability and expedite requests.
Evaluate stock availability against shipping schedules.
Perform other duties as assigned by the Customer Service Supervisor or Manager.
Requirements:
Minimum 3 years of customer service experience in a technical product line (B2B ) MUST HAVE - MUST BE ON RESUME
Two years of college or technical schooling, or five years in a technical position.
Proficiency in Microsoft Office.
Experience in an ERP or CRM systems, SAP or Salesforce preferred.
Strong customer advocacy skills.
Technical aptitude and solid math skills.
Ability to work independently and self-motivate.
Adaptability to a fast-paced environment.
Preferred Skills:
Proficiency in a second language is a plus.
Commitment to teamwork, professionalism, and excellent customer service.
Ability to manage multiple tasks and prioritize effectively.
Strong business acumen, organizational skills, time management, and attention to detail.