Technical Customer Success Specialist - 175374

Responsibilities: of the Technical Customer Success Specialist include: Partner with customer IT and infrastructure teams to lead onboarding, implementation, and activation efforts. Assist with deploying and configuring virtual machine-based collectors, integrations, and telemetry solutions within customer environments. Provide guidance around networking and connectivity requirements, including IP addressing, DNS, firewall policies, credentials, and system access. Support API integrations, cloud-based implementations, platform migrations, and customer adoption initiatives. Troubleshoot technical onboarding issues, coordinate resolutions, and collaborate with internal engineering and support teams when escalations are needed. Qualifications: for the Technical Customer Success Specialist include: 2+ years of experience in customer success, technical support, implementation, onboarding, networking, or a related technical role. Foundational networking knowledge including TCP/IP, subnetting, DNS, firewalls, SSH, SNMP, and virtualized environments. Understanding of cybersecurity principles, including vulnerability management, CVEs, software hardening, and end-of-life/end-of-support considerations. Strong communication skills with experience explaining technical concepts to customers, conducting demos, training users, or leading implementation meetings. Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or comparable technical experience. Compensation: for the Technical Customer Success Specialist: $28-$35/hr Comprehensive Benefits including: Medical, Dental, and Vision Location: Hybrid in the RTP (Research Triangle Park), NC area.