Technical Customer Support Agent

Job Description
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens/Manages customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analysing customer needs.
Prepares product or service reports by collecting and analysing customer information.
Contributes to team effort by accomplishing related results as needed.



Mandatory Skills / Qualification:
High School/GED
Fresher, previous experience, especially in similar background.
Customer service oriented
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills (MS Office)
Good Phone skills
Good listener
Resolving conflict
Analysing information
Multi-tasking.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.