Technical Customer Support II

TekWissen LLC

West Melbourne, FL

JOB DETAILS
SALARY
$30–$30
SKILLS
Administrative Skills, Automotive Industry, Calibration, Computer Networks, Diversity, Electrical Engineering, Electronics, Emergency Services, Equipment Maintenance/Repair, Expense Reports, Hand Tools, Lift/Move 50 Pounds, Linux Operating System, Maintenance Services, On Site Support, Performance Management, Product Programs, Product Support, Product Testing, QNX Operating System, Soldering, Status Reports, Systems Administration/Management, Technical Support, Test Bench, Test Design, Test Equipment, Test Fixtures, Testing, Time Management, Training Program, Training/Teaching, Validation Testing, Willing to Travel, Workforce Management
LOCATION
West Melbourne, FL
POSTED
3 days ago
Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a recognized prominent global enterprise in the automotive sector, listed among the top 50 companies in the Global Fortune rankings. As a leading player in the global automotive industry, our client manufactures vehicles in 27 countries and effectively markets them across over 170 countries and regions worldwide.
Position: Technical Customer Support II
Location: West Melbourne, FL, 32904
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Essential Responsibilities:
  • Perform bench testing and board-level repairs using test fixtures, test equipment, tools, and approved test procedures for validation.
  • Perform onsite installation of systems and equipment.
  • Respond to requests for emergency repairs and service for malfunctioning or troublesome equipment.
  • Provide technical instruction and assistance to customers regarding installation, operation, calibration, repair, and maintenance, both over the phone and at customer sites.
  • Partner with engineering teams to evaluate and improve product performance and reliability.
  • Plan, prepare, and/or deliver internal and external training programs to support product knowledge in areas of specialization.
  • Complete administrative responsibilities, including technical reports, job status reports, customer reports, timesheets, and expense reports accurately, thoroughly, and on time.
  • Maintain working knowledge of the ticketing system to ensure timely and accurate input of customer call and service information.
  • Design and build test fixtures to meet departmental needs.
Required Qualifications:
  • Associate degree or 2-year degree from a technical institution.
  • Minimum of 4 years of experience in electronics repair, technical support, field service, or a related technical environment.
  • Previous experience testing and repairing electronics in a shop environment.
Eligibility Requirements:
  • Must be authorized to work without current or future sponsorship.
  • Ability to travel to customer sites as required.
  • Ability to work onsite, 1st shift, Monday Friday, 5 days per week; some overtime may be required.
Physical Requirements:
  • Ability to bend, stoop, kneel, reach, climb, and work in various physical positions as needed.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Ability to work in shop, field, and customer-site environments.
  • Ability to use hand tools, test equipment, and related repair equipment safely and effectively.
  • Ability to stand or walk for extended periods, as required by job duties.
Desired Qualifications:
  • Bachelor's degree in Electrical Engineering preferred.
  • Locomotive air brake experience.
  • QNX and/or Linux experience.
  • Ability to work effectively with minimal supervision.
  • Locomotive knowledge.
  • IPC soldering certification.
  • Prior network communication experience.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/