Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
TECHNICAL DELIVERY COORDINATOR
Will be required to work 2 weekends per month
The Infrastructure Delivery Team is seeking a Technical Delivery Coordinator for reporting into the Lead Infrastructure Delivery Manager (IDM) for HCX Migrations project. Primary responsibilities: Under direction of the Lead IDM coordinate Tunnel Closure and HCX migration changes across global Virtual estate. Coordination of Green Zones and change approvals with Application Teams, Sector Service Delivery teams, CAB committees, change management, multiple technology teams (Network Engineering & Operations, Systems Administration, Virtualization and SDN Operations). This will include driving to successful outcomes within a given timeline, transparency in risk management and reporting. Adherence to Change Management Process and following process as outlined by Lead IDM and project sponsor.
Job Description:
Changes take place during application and / or network Green Zones (Green Zones can be middle of the night Saturday/Sunday (12am -5am), during the weekdays, or anytime on weekend after business hours – depending on Application/ Business impact). There is a requirement to work during Green Zones to coordinate communications throughout entire change window.
Coordinate with application teams and technology teams on Green Zone windows for each change upcoming and coordinate CHG submission through full approval in ServiceNow system.
Review ServiceNow CHG requests to ensure accuracy and completeness and adherence to templates.
Coordinate ServiceNow changes with Operations and attend CAB meetings
Complete necessary data entry into Excel to accurately represent current state of initiatives
Escalate items to Lead IDM that require immediate attention quickly and efficiently to minimize impact
Interact with Global, Cross Functional and Virtual teams
Host weekly and ad hoc calls (sometimes on weekends) where required to engage correct teams
Education: Bachelor's or Equivalent Job Experience
Experience:
1 -3 years' experience in banking operations, Operational process management, Change Management
Should have good comprehension skills & be attentive to details
Should have good communication skills
Highly organized and able to manage hundreds of emails daily
Advanced experience with Outlook, MS Teams and Excel
ServiceNow modules: INC, CHG, Reporting
Skills:
Advanced knowledge of Microsoft Office Applications (Excel, PowerPoint, Outlook)
Good oral and written communication skills (Professional customer responses)
Mastery of the English language, preventing miscommunication
Attention to details, high level of accuracy and productivity.
Meticulous, with good initiative & independence, communication skills
Professional Attributes:
Able to maintain good rapport with peers and supervisors
Values attendance and punctuality
Strictly observes deadlines and cut-off times
Personal Attributes:
Good comprehension skills
Has decision-making abilities
Values integrity
Organized and systematic
Hardworking and patient
Self-motivated and driven
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