Technical Delivery Manager-US

Zortech Solutions

Austin, TX

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JOB DETAILS

SKILLS

Automation, Communication Skills, Customer Relations, Delivery Management, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Offshoring, Process Improvement, Production Support, Risk Management, Sales Management, Team Player, Technical Delivery, Technical Leadership, Time Management

LOCATION

Austin, TX

POSTED

4 days ago

Technical Delivery Manager

Location: Austin TX

Duration: Fulltime

Job Description:

Person with production support experience, preferably on data products
Strong technical experience, someone who can get into the details, on calls in case of P1/Sev1 issues and work with the team.
Strong communication skills
Experience working with offshore team.
BFSI experience is highly desired.

What You'll Do:

Overall technical delivery oversight for platform/production support and dedicated workstream leads.
Reporting to the customer management team on project status & highlighting risks.
Work along with the Ingestions Ops teams and ensure on time deliverables.
Introducing process improvement initiatives.
Risk management with the help of project and management team.

Expertise You'll Bring:

Skills: Technical delivery management, ITSM tools knowledge, ITIL
8-15 Years of IT experience in Project / Program delivery.
Experience in managing deliverables for a large team (10+) for the platform management & production support.
Overall technical delivery oversight for platform/production support and dedicated workstream leads.
Good knowledge with ITIL framework & ITSM tools.
Major Incident management & excellent customer interfacing skills.
Good email communication & client management skills.
Innovative Thinking & proven automation experience.

About the Company

Zortech Solutions

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