Technical Documentation Lead

Corning Incorporated

Wilmington, NC

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JOB DETAILS

SALARY

$81,999–$112,749 Per Year

SKILLS

Analysis Skills, Artificial Intelligence (AI), Best Practices, Content Development, Content Structure, Continuous Improvement, Cross-Functional, Data Quality, Detail Oriented, Documentation, Documentation Standards, Editing, English Language, Establish Priorities, Fiber Optic Cable, Identify Issues, Installation Guide, Knowledge Base, Manufacturing, Manufacturing Equipment, Manufacturing Systems, Manufacturing/Industrial Processes, Material Science, Medical Products, Operations Processes, Organizational Skills, Process Improvement, Project/Program Management, Sales, Speech Technology, Technical Sales, Technical Writing, Telephony, Usability Engineering

LOCATION

Wilmington, NC

POSTED

1 day ago

Technical Documentation Lead

Date: Jun 25, 2026

Location: Wilmington, NC, US, 28405

Company: Corning

Requisition Number: 76030

The company built on breakthroughs.  

Join us. 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.   

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.  

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.  

Come break through with us. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

This role leads the development and scaling of technical documentation capabilities for custom manufacturing equipment and processes. Initially focused on hands-on content creation, the position will establish scalable, AI-enabled documentation workflows, standards, and tools, growing into broader ownership of documentation practices and strategy across engineering and manufacturing teams.

This role is accountable for:

+ Delivering high-quality, release-ready technical documentation for custom manufacturing equipment and systems

+ Establishing and scaling AI-enabled documentation workflows to improve efficiency, consistency, and development speed

+ Defining and evolving standardized documentation processes, templates, and governance models

+ Driving adoption of documentation standards and best practices across engineering and manufacturing teams

+ Building and expanding documentation capabilities over time, including tools, processes, and team structure as needed

Key Responsibilities

+ Gather and translate complex technical information into structured, user-focused documentation for manufacturing, maintenance, and operations audiences

+ Apply AI-enabled authoring and editing tools to enhance documentation quality, consistency, and efficiency

+ Collaborate with engineering and manufacturing teams to develop, validate, and publish technical content, including installation guides, operating procedures, troubleshooting materials, and knowledge base content

+ Ensure documentation accuracy, completeness, and usability through structured review and validation with subject matter experts

+ Establish foundational documentation frameworks, including structure, content standards, and workflow approaches across projects

+ Identify opportunities to improve and scale documentation practices across projects and teams

+ Promote documentation best practices and support adoption of standardized, AI-enabled workflows

Decision-Making Authority

+ Determines approach for AI-enabled documentation tools, workflows, and content development practices

+ Establishes prioritization frameworks for documentation across projects and initiatives

+ Defines standards for documentation structure, quality, and delivery

+ Identifies and drives continuous improvement opportunities in documentation processes and tools

+ Define and evolve long-term approaches for documentation tools, workflows, and resource needs

Work Environment

+ Monday–Friday, standard business hours (8:00AM–5:00 PM)

+ Hybrid work arrangement available

Experiences/Education - Required

+ Bachelor’s degree in English, Technical Communication, Engineering, or a related field with 2+ years of experience in technical writing within industrial, manufacturing, engineering, or technical sales environments

+ Experience creating technical documentation for industrial equipment, manufacturing systems, or engineering processes

+ Demonstrated ability to translate complex technical concepts into clear, structured, user-focused documentation

+ Hands-on experience using generative AI / LLM-based tools (e.g., ChatGPT, Copilot, or similar) to support content creation, editing, or analysis

+ Experience working with cross-functional engineering, manufacturing, or technical sales teams to gather and validate source information

Experiences/Education - Desired

+ Strong organizational and project management skills with high attention to detail

+ Experience establishing or improving documentation processes, tools, or workflows

+ Experience driving adoption of new tools, workflows, or practices within a technical organization

This position does not support immigration sponsorship.

The range for this position is $81,999.00 - $112,749.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

+ Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.

+ As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.

+ Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

+ Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at.

Nearest Major Market: Wilmington

About the Company

Corning Incorporated

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