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Laboratory Jobs in Arlington, VA

Technical Engagement Network (TEN) Lab Manager

BCMC

Arlington, VA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accounting, Asset Management, Automation, Big Data, Capability Maturity Model Integration (CMMI), Citrix Product Family, CompTIA Security+, Computer Engineering, Computer Science, Computer Systems, Customer Support/Service, Data Management, Data Storage, Database Administration, Desktop Virtualization, Develop and Maintain Customers, DoD Secret Clearance, Government, Help Desk, Homeland Security, ISO (International Organization for Standardization), ISO 9001, Identify Issues, Incident Response, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Inventory Management, Laboratory, Laboratory Equipment, Laboratory Management, Laboratory Techniques, Mac Operating System, Management Consulting, NetApp Storage Systems, Network Administration/Management, Operational Support, Procedure Development, Project/Program Management, Record Keeping, Security Attacks, Sensitive Compartmented Information (SCI), Service-Oriented Architecture (fka Distributed Object Architecture), Small Business, Software Patches, Standard Operating Procedures (SOP), Standards Development, Storage Area Network (SAN), Systems Administration/Management, Systems Engineering, Team Player, Technical Support, Technical Writing, Time Management, Top Secret Clearance, United States Citizen, Unix Shell Programming, User Account Administration, VMWare, VPN (Virtual Private Network), Virtualization, iOS
LOCATION
Arlington, VA
POSTED
13 days ago
BCMC is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. We are seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.

Responsibilities:
- Serve as the first level Help Desk for the TEN Lab’s systems and accounts
- Assist new user setup of equipment, accounts and tools
- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment,
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
Support the implementation of new technologies and equipment in the lab environment.
- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.
- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
- Provide support for MacOS and iOS to users.
- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
- Assist in the management of user accounts and resetting credentials.
- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
- Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Required Skills:
- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
- Must be able to obtain DHS Suitability
- 5+ years of directly relevant experience
- 3+ years of directly relevant experience in IT Helpdesk support.
- 3+ years MacOS and iOS experience.
- Good problem-solving skills
- Must be able to work collaboratively across physical locations.
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help Desk ticket processing and procedures
- Good Customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations

Desired Skills:
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)

Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years of directly relevant experience.

Desired Certifications:
- Security+

Our Company Overview
Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

Benefits
Extremely competitive salary 
95% employer paid for employee medical, dental, & vision coverages 
100% employer paid for employee life, STD & LTD disability coverages 
401k with company match and profit sharing 
Flexible Spending Account (FSA) for dependent & health care 
11 standard holidays & 3 weeks of annual leave

ESS-3612
Lab Manager - I - LMG01

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About the Company

B

BCMC

Business Computers Management Consulting Group, LLC (BCMC) is an 8(a) Small Disadvantaged Business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We are appraised at CMMI Level 3 and ISO 9001:2008 certified and registered promising highest quality to all of our clients.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Computer/IT Services
FOUNDED
2007
WEBSITE
https://www.bcmcgroup.com/

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