Technical Engineer

This role will be onsite in Hartford, CT

Summary:

Enterprise Technology Solutions (ETS) organization is seeking an experienced Technology Engineer to support Business Intelligence software and infrastructure. The ideal candidate will have a strong background in Systems Administration / Platform Engineering. The technology you will be working with in this role focuses on Business Intelligence software, infrastructure, and supporting software and technologies that allow us to operate and maintain our systems.

Technical duties:

• Support and maintain Business Intelligence platforms both on-prem and in the Cloud.
o Includes infrastructure planning and scaling including Cloud platforms, systems maintenance, business customer support, security configuration and management, user management, systems integration, and troubleshooting / problem resolution.
• Provide expertise and consulting to technology and business partners on platform usage and optimization.
• Responsible for establishing and managing to established engineering quality standards and security protocols.
• Help design, document, and implement administrative procedures for the Business Intelligence platforms.
• Build, leverage, and maintain effective relationships across technical and business community.
• Interact with software vendors for support, escalations, licensing, and general relationship management.
• Research, analyze, and evaluate software capabilities in new software versions.
• Leverages technology to develop, redesign and/or implement optimal technology solutions.
• Builds, leverages, and maintains effective alliances across technical and business community.
• Interacts with customers to achieve efficient, effective results.
• Provide off-hours support as required.
• Other duties as assigned.

Job Specific Competencies

• Excellent spoken and written communication skills.
• Strong interpersonal skills to build credibility and influence.
• Knowledge of Business Intelligence systems and technologies, with focus on platform implementation, maintenance, and support.
• In depth knowledge of technology infrastructure including Cloud services, platform design, and systems integration.
• In depth knowledge of Windows based operating systems.
• In depth knowledge of software installation, configuration, and maintenance practices.
• Experience with supporting enterprise level platforms, platform integrations, capacity planning, security, monitoring and alerting.
• Experience working with technology vendors and managing vendor support.
• Experience in setup, configuration, and management of common security concepts for integration with LDAP/AD at an Enterprise level.
• Familiar with automation tools like Puppet, Autosys, and scripting languages like Python.
• Ability to research and debug technology challenges through independent research or vendor technical discussion.
• Demonstrated ability to self-teach and self-learn new technologies.
• Demonstrated ability to share learnings with other technology team members in a positive encouraging manner.

Experience with one or more of the following BI tools preferred
• Power BI
• Qlik Sense
• Qlik Cloud Analytics
• MicroStrategy
• QlikView