Technical Engineer (IT-User Support Services) - IL USA

Posting Details

Position Information -------------------

Job Title: Technical Engineer IT-User Support Services - IL USA Classification Title: Department Client Services Work Location: ALL SITES

Duties --------

Technical Engineer IT-User Support Services & PC Assets

Under the direction of the Manager of User Support Services, the Technical Engineer is a member of the User Support Services Technical team. This position maintains and installs advanced high-level client service systems such as VDI SCCM AD JAMF Unfollow settings Life-Cycle Management Print management systems classroom technologies and much more.

Responsibilities ----------------

• Troubleshooting installation diagnosing and repairing of computing devices
• As part of the USS Technical Team, they provide both 1st and 2nd level end-user support for technology hardware and applications
• The Technical Engineer is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning

Summary --------

Essential duties may include the following. Other duties may be assigned.

• Provides superior customer service
• Identifies new approaches to solving issues and improving processes with technology
• Provides for the installation and testing of technological equipment for curriculum and administrative use
• Recommends the selection installation and use of appropriate software and operating systems
• Responsible for the execution of college computing governance and client security
• Assists personnel and other departments in the training of faculty and staff on hardware and software
• Completes repairs upgrades and Life Cycle Management of all computing devices
• Is an expert in using the IT service management ticketing tool
• Maintains asset tracking and documentation
• Follows procedures for disposal and donations of hardware
• Significant amount of lifting and installing of devices ie. Computers printers copiers etc…
• Maybe be required to assist users anywhere on campus including remote sites
• Troubleshoots all customer service calls walk-ins trouble ticketsemail
• Uses remote access tools for troubleshooting
• Uses and understands all USS troubleshooting tools and methods fluently
• Responsible for completing day-to-day tasks and field tickets
• Maintain academic classroom lab software and images
• Responsible for multiple support servers including maintenance and upgrades including but not limited to - SCCM Print Microsoft Apple JAMF etc.
• Knowledge of USS systems at an administrator level. Able to install configure and provide training to others
• Maintain and configure group policies and desktop control software
• Responsible for testing of installs patches and upgrades are completed before deployment
• Coordinates warranty hardware problems with third-party vendors or manufacturers
• Assists with the duties of other IT departments as needed or directed
• Keeps the USS Assistant Manager informed of all issues plans and project updates
• Responsible for the deployment and testing of all approved Microsoft Office 365 applications
• Completes necessary testing planning and integration of new IT solutions for various platforms
• Provides advanced training needed for the engineeringAnalyst support team for multiple systems
• Keeps up with necessary updates and upgrades as they become imminent in the environment
• Manages Apple-based and Microsoft-based systems using Jamf Pro and SCCM with updates and application deployments
• Completes and oversees scheduled maintenance for different systems used to manage resources with the environment

Education ----------

• Bachelors degree BABS in Computer Science or related field • One to three years in an end-user computing environment • Microsoft Apple VMware and/or Cisco certifications preferred

Qualifications --------------

• Solid knowledge of Microsoft and Apple-based computing devices and software including Apple-based and Microsoft-based systems using Jamf Pro SCCM and Intune with updates and application deployment
• Familiar with programs languages and supported software packages
• Ability to read and comprehend instructions technical procedures short correspondence and memos
• Must have demonstrated analytical ability to logically approach problems
• Must be able to communicate and interact effectively with administration faculty staff vendor representatives and the general public

Position Status ----------------

• Full Time
• Hours: Monday-Friday 8:00 am to 5:00 pm
• Note: Sponsorship not available; requires residency in IL, Indiana, or reciprocal state
• This is an onsite position, however, hybrid remote opportunities may be available upon completion of introductory period as appropriate

Salary -------

• Wage: $60,370 - $80,745
• Plus exceptional benefits
• Hourly: Salaried
• Benefits: FT Professionals Staff

Moraine Valley Offers --------------------

• A generous benefits plan which includes:
• Paid time off
• Tuition discounts for employees and dependents
• Medical dental vision and retirement benefits
• In a collaborative and friendly environment
• These include:
• Health
• Dental
• Vision
• Life insurance
• Optional life Disability insurance
• Tuition reimbursement
• Tuition waiver
• SURS Retirement plan
• Vacation Days
• Holidays
• Sick Leave
• Personal days
• Bereavement days
• Tax-sheltered annuity plans

Visit these links to learn more about specific benefits for this position

Benefit Highlights -----------------

• Benefit Guide-Details
• Review of Applications Begins 02/13/2026
• Posting Detail Information
• Posting Number AP00552P
• Open Date 01/26/2026
• Close Date Open Until Filled Yes
• Special Instructions to Applicants
• Please apply online with required documents and assure you have submitted the application
• A confirmation email will be sent to you
• For questions, please contact Human Resources at hrmorainevalley.edu or 708-974-5704
• Supplemental Questions
• Required fields are indicated with an asterisk
• How did you hear about this employment opportunity
• Chicago Tribune
• HigherEdJobs
• InsideHigherEd
• Chronicle of Higher Education
• MVCC Website
• Posting Employee of MVCC
• Other
• No Response
• Are you a State Universities Retirement System SURS annuitant and currently receiving a monthly annuity
• YES
• NO
• Do you have the minimum of a Bachelors degree in Computer Science or related field
• YES
• NO
• Do you have one to three years in an end-user computing environment
• YES
• NO
• Documents Needed To Apply
• Required Documents
• Resume
• Curriculum Vitae
• Cover Letter
• Optional Documents
• Unofficial Transcripts