Posting Details
Position Information
-------------------
Job Title: Technical Engineer
IT-User Support Services - IL USA
Classification Title: Department
Client Services
Work Location: ALL SITES
Duties
--------
Technical Engineer IT-User Support Services & PC Assets
Under the direction of the Manager of User Support Services, the Technical Engineer is a member of the User Support Services Technical team. This position maintains and installs advanced high-level client service systems such as VDI SCCM AD JAMF Unfollow settings Life-Cycle Management Print management systems classroom technologies and much more.
Responsibilities
----------------
- Troubleshooting installation diagnosing and repairing of computing devices
- As part of the USS Technical Team, they provide both 1st and 2nd level end-user support for technology hardware and applications
- The Technical Engineer is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning
Summary
--------
Essential duties may include the following. Other duties may be assigned.
- Provides superior customer service
- Identifies new approaches to solving issues and improving processes with technology
- Provides for the installation and testing of technological equipment for curriculum and administrative use
- Recommends the selection installation and use of appropriate software and operating systems
- Responsible for the execution of college computing governance and client security
- Assists personnel and other departments in the training of faculty and staff on hardware and software
- Completes repairs upgrades and Life Cycle Management of all computing devices
- Is an expert in using the IT service management ticketing tool
- Maintains asset tracking and documentation
- Follows procedures for disposal and donations of hardware
- Significant amount of lifting and installing of devices ie. Computers printers copiers etc…
- Maybe be required to assist users anywhere on campus including remote sites
- Troubleshoots all customer service calls walk-ins trouble ticketsemail
- Uses remote access tools for troubleshooting
- Uses and understands all USS troubleshooting tools and methods fluently
- Responsible for completing day-to-day tasks and field tickets
- Maintain academic classroom lab software and images
- Responsible for multiple support servers including maintenance and upgrades including but not limited to - SCCM Print Microsoft Apple JAMF etc.
- Knowledge of USS systems at an administrator level. Able to install configure and provide training to others
- Maintain and configure group policies and desktop control software
- Responsible for testing of installs patches and upgrades are completed before deployment
- Coordinates warranty hardware problems with third-party vendors or manufacturers
- Assists with the duties of other IT departments as needed or directed
- Keeps the USS Assistant Manager informed of all issues plans and project updates
- Responsible for the deployment and testing of all approved Microsoft Office 365 applications
- Completes necessary testing planning and integration of new IT solutions for various platforms
- Provides advanced training needed for the engineeringAnalyst support team for multiple systems
- Keeps up with necessary updates and upgrades as they become imminent in the environment
- Manages Apple-based and Microsoft-based systems using Jamf Pro and SCCM with updates and application deployments
- Completes and oversees scheduled maintenance for different systems used to manage resources with the environment
Education
----------
• Bachelors degree BABS in Computer Science or related field
• One to three years in an end-user computing environment
• Microsoft Apple VMware and/or Cisco certifications preferred
Qualifications
--------------
- Solid knowledge of Microsoft and Apple-based computing devices and software including Apple-based and Microsoft-based systems using Jamf Pro SCCM and Intune with updates and application deployment
- Familiar with programs languages and supported software packages
- Ability to read and comprehend instructions technical procedures short correspondence and memos
- Must have demonstrated analytical ability to logically approach problems
- Must be able to communicate and interact effectively with administration faculty staff vendor representatives and the general public
Position Status
----------------
- Full Time
- Hours: Monday-Friday 8:00 am to 5:00 pm
- Note: Sponsorship not available; requires residency in IL, Indiana, or reciprocal state
- This is an onsite position, however, hybrid remote opportunities may be available upon completion of introductory period as appropriate
Salary
-------
- Wage: $60,370 - $80,745
- Plus exceptional benefits
- Hourly: Salaried
- Benefits: FT Professionals Staff
Moraine Valley Offers
--------------------
- A generous benefits plan which includes:
- Paid time off
- Tuition discounts for employees and dependents
- Medical dental vision and retirement benefits
- In a collaborative and friendly environment
- These include:
- Health
- Dental
- Vision
- Life insurance
- Optional life Disability insurance
- Tuition reimbursement
- Tuition waiver
- SURS Retirement plan
- Vacation Days
- Holidays
- Sick Leave
- Personal days
- Bereavement days
- Tax-sheltered annuity plans
Visit these links to learn more about specific benefits for this position
Benefit Highlights
-----------------
- Benefit Guide-Details
- Review of Applications Begins 02/13/2026
- Posting Detail Information
- Posting Number AP00552P
- Open Date 01/26/2026
- Close Date Open Until Filled Yes
- Special Instructions to Applicants
- Please apply online with required documents and assure you have submitted the application
- A confirmation email will be sent to you
- For questions, please contact Human Resources at hrmorainevalley.edu or 708-974-5704
- Supplemental Questions
- Required fields are indicated with an asterisk
- How did you hear about this employment opportunity
- Chicago Tribune
- HigherEdJobs
- InsideHigherEd
- Chronicle of Higher Education
- MVCC Website
- Posting Employee of MVCC
- Other
- No Response
- Are you a State Universities Retirement System SURS annuitant and currently receiving a monthly annuity
- YES
- NO
- Do you have the minimum of a Bachelors degree in Computer Science or related field
- YES
- NO
- Do you have one to three years in an end-user computing environment
- YES
- NO
- Documents Needed To Apply
- Required Documents
- Resume
- Curriculum Vitae
- Cover Letter
- Optional Documents
- Unofficial Transcripts