Partner Relationship Management: Act as the primary technical point of contact; lead biweekly syncs and manage all communications via the "Collaboration Document."
Technical Support & Triage: Perform Level 1 troubleshooting for SDK-related issues on prototype hardware. Monitor communication channels (tickets, email, IM) to provide timely technical guidance.
Root-Cause Analysis (RCA): Conduct deep-dive analysis to differentiate between platform-level bugs and partner-side implementation errors.
Cross-Functional Liaison: Advocate for partner needs by routing complex issues to Developer Relations Engineering (DRE) teams with documented reproduction steps.
Workflow Optimization: Identify and suggest technical workarounds or optimizations specific to XR workstreams and application flows.
Required qualifications:
Technical Stack: Proficiency in Android Studio and the Android mobile/XR application lifecycle.
Tooling: Experience with enterprise issue-trackers (e.g., Buganizer, Jira).
Soft Skills: Proven track record in partner-facing roles, specifically in managing external expectations and reporting status to executive stakeholders.
Industry Experience: Previous experience in QA, Technical Support, or Developer Relations within the mobile or XR space.
Numbers & Facts
Location
Mountain View, CA
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Alliance/Partner Managementunmatched
Analysis Skillsunmatched
Androidunmatched
Atlassian JIRAunmatched
Cross-Functionalunmatched
Identify Issuesunmatched
Machine Toolunmatched
Mobile Applicationsunmatched
Network Routersunmatched
Prototypingunmatched
Quality Assuranceunmatched
Root Cause Analysisunmatched
Software Development Lifecycle (SDLC)unmatched
Technical Leadershipunmatched
Technical Supportunmatched
Time Managementunmatched
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