Technical Field Specialist

TSMG
  • Las Cruces, NM
    30+ days ago

    Job Description

    About the Role
    Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

    Key Responsibilities

    • Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
    • Track inventory and stage equipment for upcoming field sessions
    Field Sessions (In the Vehicle):
    • Travel to designated locations and transport modes (cars, buses, trains, planes)
    • Run ~90 minute test sessions on mobile/wearable tech in motion
    • Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
    • Capture logs, escalate defects, and keep operations running smoothly
    Post-Test Wrap-Up:
    • Verify that collected data has synced with backend systems
    • Produce session documentation: results, app issues, logs, and downtime
    • Suggest improvements to testing workflows

    Requirements

    • Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
    • At least 1 year of QA testing or support experience with mobile apps/devices
    • Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
    • Excellent written and verbal communication—able to collaborate with cross-functional teams
    • Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
    • High responsibility, flexibility, confidentiality mindset, and strong interest in tech
    • Clean driving record and criminal background

    Why Join?

    • Work on the cutting edge of mobile and location-based tech
    • Gain diverse field experience across different transport modes
    • Collaborate with industry-leading engineers and project managers

    Numbers & Facts

    LocationLas Cruces, NM

    Skills

    • Busesunmatched
    • Communication Skillsunmatched
    • Cross-Functionalunmatched
    • Data Collectionunmatched
    • Driver's Licenseunmatched
    • Identify Issuesunmatched
    • JavaScriptunmatched
    • Mobile Applicationsunmatched
    • Mobile Technologyunmatched
    • Presentation/Verbal Skillsunmatched
    • Project/Program Managementunmatched
    • Quality Assuranceunmatched
    • SQL (Structured Query Language)unmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Testingunmatched
    • Willing to Travelunmatched
    • Writing Skillsunmatched

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