Cullerton Group has a new opportunity for a
Technical Help Desk 3 in
Irving, TX. The work will be performed
100% onsite. This is a
24-month position that can lead to permanent employment with our client. Compensation is
up to $33/hr + full benefits (vision, dental, health insurance, 401k, and holiday pay). The initial schedule is MondayFriday, 7:00 AM3:30 PM during approximately six months of training, with weekend flexibility required.
Job Summary
The Technical Help Desk 3 will provide advanced technical support for enterprise users, troubleshooting hardware, software, networking, and system-related issues. This position will serve as a dedicated technical support resource responsible for managing incoming cases, performing root cause analysis, and resolving issues quickly and accurately. The role includes supporting specialized enterprise systems, password resets, system allocations, conversions, and hotline coverage while maintaining a strong focus on customer service and timely resolution.
Key Responsibilities- Troubleshoot and resolve technical issues involving Windows environments, networking, hardware, software, and enterprise support systems.
- Handle incoming technical cases, perform diagnostics, identify root causes, and provide timely resolutions.
- Support activities including password resets, system allocations, conversions, and hotline coverage.
- Maintain accurate documentation of technical issues, troubleshooting activities, resolutions, and system-related transactions.
- Collaborate with frontline support agents, technical specialists, engineers, and team leadership while independently managing assigned cases and coverage periods.
Required Qualifications- Associates degree in a technology/computer-related field or equivalent training.
- 5+ years of technical experience involving troubleshooting and root cause analysis.
- Strong networking knowledge, including network protocols, configurations, and troubleshooting.
- Strong Windows Administration experience, including user accounts, permissions, and system updates.
- Advanced troubleshooting and root cause analysis skills across hardware and software environments.
- Experience reviewing logs and large datasets to identify technical issues.
- Fundamental understanding of SQL.
- Basic understanding of scripting/programming and the ability to recognize and follow syntax.
- Strong customer service, communication, organization, and time-management skills.
- Must be willing and able to support weekend coverage as required.
Preferred Qualifications- Previous experience with DSS systems or comparable enterprise technical support platforms.
- Experience working within a multi-tiered help desk/call center environment, including escalation to specialized Level 3 support.
- Experience independently owning technical cases and resolving high-priority or time-sensitive issues.
- Strong customer-facing troubleshooting experience in an enterprise technology environment.
Why This Role?
This position offers an opportunity to gain hands-on experience supporting
enterprise-grade mining technology platforms, autonomous systems, safety tools, and advanced applications. The role provides exposure to complex technical troubleshooting, structured learning resources, and collaboration with specialized technical teams, creating opportunities for continued technical development and long-term career growth.