Job Description
APN Consulting has an immediate need for a direct client requirement:
Role: Help Desk Associate
Location: Chantilly VA or Alpharetta GA or NYC or US Remote
Duration: Contract
Job Description
Candidate will work as a technical support person and will have following responsibilities.
Role: Help Desk Associate
Location: Chantilly VA or Alpharetta GA or NYC or US Remote
Duration: Contract
Job Description
Candidate will work as a technical support person and will have following responsibilities.
- Daily responsibilities will include answering member's phone inquiries, monitor and check emails.
- Experience in creating incidents using Service Now or other ticketing system.
- Extensive password reset and web application support experience.
- Regularly check and return voice mails.
- Follow up with customers, provide feedback and see problems through to resolution
- Properly escalate unresolved queries to the next level of support. Track and redirect issues to correct resources.
- Experience working in a team-oriented and collaborative environment.
- Be able to work with minimal supervision.
- Excellent written and oral communication skills.
- Ability to absorb and retain information quickly.
Numbers & Facts
| Location | Chantilly, VA (Remote) |