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Technical Help Desk

Aditi Consulting

Tucson, AZ

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JOB DETAILS
SALARY
$29–$30 Per Hour
SKILLS
Artificial Intelligence (AI), Automotive Automation, Communication Skills, Computer Hardware, Computer Networks, Computer Software, Computer Systems, Consulting, Customer Support/Service, Data Sets, Diagnostics Solutions/Software, Health Plan Membership, Help Desk, Hospital, Identify Issues, Insurance, Messaging Technology, Microsoft Windows Operating System, Multitasking, Network Configuration Management, Network Protocols, Organizational Skills, Problem Solving Skills, Purchasing/Procurement, Record Keeping, Reimbursement, Resolve Customer Issues, Root Cause Analysis, SQL (Structured Query Language), Scripting (Scripting Languages), Short Messaging Service (SMS), Speech Technology, State Laws and Regulations, Systems Maintenance, Team Player, Technical Support, Technical Writing, Telephony, Testing, Time Management
LOCATION
Tucson, AZ
POSTED
1 day ago
Payrate: $29.00 - $30.00/hr.
 
Summary:
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone, or from a remote location.
 
Responsibilities:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Serve as a dedicated DSS resource, handling incoming cases with urgency and precision, including weekend hotline coverage.
 
Qualifications:
  • Associate's degree in a computer-related field or equivalent training required.
  • 5-7 years of experience required.
  • Strong understanding of network protocols, configurations, and troubleshooting techniques.
  • Proficiency in managing Windows environments including user accounts, permissions, and system updates.
  • Advanced troubleshooting and root cause analysis capabilities to resolve complex technical problems and prevent recurrence.
 
Skills:
  • Excellent customer service orientation, with a focus on clear communication, empathy, and responsiveness to user needs.
  • Ability to work collaboratively in a team environment and maintain professionalism under pressure.
  • Strong organizational and time management skills to handle multiple tasks effectively.
  • Log crawling and ability to comb through large datasets.
  • A fundamental understanding of SQL.
  • A basic understanding of scripting or programming with the ability to identify and follow syntax.
 
Pay Transparency: The typical base pay for this role across the U.S. is: $29.00 - $30.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting

privacy@aditiconsulting.com

.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
 
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About the Company

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Aditi Consulting

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