Technical Key Account Manager

Thermo Fisher Scientific Inc

RI

JOB DETAILS
SKILLS
Alliance/Partner Management, Automation Systems, Biology, Business Growth, Business Support, Cancer, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Diagnostics Solutions/Software, Direct Sales, Financial Projections, Food Safety, High Throughput, Instrumentation, Leadership, Market Segmentation, OEM (Original Equipment Manufacturer), Order/Customer Fulfillment, Organizational Skills, Partner Sales, Presentation/Verbal Skills, Purchase Orders, Quality Control, Quality Monitoring, Regional Sales, Relationship Management, Revenue Forecasting, Sales Management, Statement of Work (SOW), Technical Leadership, Technical Sales, Time Management, Willing to Travel, Writing Skills
LOCATION
RI
POSTED
30+ days ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you'll do meaningful work that makes a positive impact on a global scale. Join more than100,000 colleagues who bring our Mission to life every day - enabling our customers to make the world healthier, cleaner and safer. Here, you'll find the resources and support to achieve your career goals while advancing solutions to some of the world's toughest challenges, from protecting the environment and ensuring food safety to helping find cures for cancer.

Division Specific Information

The Clinical Diagnostics Division (CDD) delivers innovative diagnostic solutions across key in vitro diagnostics (IVD) market segments. With over 40 years of industry leadership, CDD is a trusted partner providing products for drugs of abuse testing, therapeutic drug monitoring, quality control, sepsis diagnosis, prenatal screening, and more.

The division also offers advanced laboratory instrumentation and high-throughput automation systems used in a wide range of laboratory environments. Products are distributed through direct sales, regional partners, and OEM collaborations.

Position Summary

The Technical Account Manager (TAM) plays a critical role in driving customer success and supporting business growth within CDD. This role combines strong organizational capability, technical expertise, and relationship management to ensure seamless execution of customer programs.

The TAM is responsible for managing customer purchase orders, forecasting revenue from ongoing business, and serving as a technical advisor to clients. This position is well-suited for individuals who excel in dynamic environments, communicate effectively, and are passionate about delivering exceptional customer experiences.

Key Responsibilities

  • Oversee and manage ongoing and upcoming customer Purchase Orders to ensure timely fulfillment and customer satisfaction.
  • Forecast revenue for current run-rate business, providing accurate and timely financial projections.
  • Lead technical discussions with customers, acting as a trusted advisor and ensuring technical requirements are clearly understood and addressed.
  • Coordinate and facilitate ongoing Statement of Work (SOW) activities, ensuring project milestones and deliverables are met.
  • Lead and facilitate quoting processes for new products and services, collaborating with internal teams to deliver competitive proposals.

Minimum Requirements

  • Bachelor's degree required, preferably in diagnostics, life sciences or other related field
  • Prior experience in account management, technical sales, or client services

Knowledge, Skills & Abilities

  • Demonstrated impact fostering positive client relationships
  • Strong customer orientation to effectively build and manage customer/partner relationships
  • Strong technical acumen
  • Outstanding role model leadership behaviors
  • Strong verbal, written, and presentation skills
  • Willingness to travel as required

About the Company

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Thermo Fisher Scientific Inc

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.

All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.

If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.

COMPANY SIZE
10,000 employees or more
INDUSTRY
All
WEBSITE
https://corporate.thermofisher.com/en/home.html