Technical Lab Manager-Hematology and Coagulation at the Hospital of the University of Pennsylvania

Responsibilities:

• 
  Technical Services: With Medical Director, sets strategic direction of section
  Approves/develops standard operation procedures
  Monitors pre-analytical, analytical, and post analytical phases of test systems
  Periodically reviews the range and types of tests offered to ensure laboratory services remain supportive of advances in clinical laboratory testing systems
  Keeps abreast of technical development in area of specialization
  Acts as a resource person for the section’s services
  Maintains technical ability and knowledge required to supervise the performance of any procedure in the section
  Assumes overall responsibility for the formulation and monitoring of a Quality Control/Quality Improvement program
  Takes responsibility for staff errors
  Oversees and resolves test system problems for all assays through instrument troubleshooting, assessing operator performance, and monitoring trends in patient data and quality control data to determine proper instrument/method performance
  Ensures enrollment in appropriate Proficiency Testing programs which meet federal, state, and accrediting agency requirements
  Manages the entry of results into appropriate database for all proficiency testing results
  Monitors workflow and workload within the sections adapts operational plan accordingly in a timely manner
  Assists clinicians and researchers in utilizing lab services in support of special projects and research protocols
  Meets with clinical research sponsors/auditors to review lab service support for various clinical trials
  Manages and eliminates process workarounds
  Assures equipment is maintained with appropriate documentation
  Follows manufacturer’s guidelines and routine preventive maintenance schedules for all equipment in the sections
  Assumes bench responsibilities when required
  Maintains competency in all technical aspects of the section
  Is able to perform, troubleshoot, and explain each test procedure currently performed in the section
  Performs teaching functions with residents and Medical Laboratory Science Students
  
  Regulatory Compliance: Works with the Division’s Quality Assurance manager in functioning as liaison to accrediting/regulatory agencies in preparation for inspections, site visits, documentation of compliance, deficiency corrections, status changes and licensing renewals
  Maintains an updated database related to Federal, State, and local government agencies and professional accrediting agencies’ regulatory requirements impacting lab operations including: AABB, CMS (Center for Medicare/Medicaid Services), DOH (Appropriate state Dept. of Health), DOH (Bureau of Laboratories), CAP (College of American Pathologists), CLSI (Clinical Laboratory Standards Institute), FDA, FACT, TJC (The Joint Commission), OSHA (Occupational Safety and Health Act), NRC (Nuclear Regulatory Commission), DEA (Drug Enforcement Agency), DOT (Dept. of Transportation: Shipment of Hazardous Material)
  Ensures that all quality control, instrument records, test records, and other documentation are maintained in a manner which complies with all regulatory requirements
  Ensures that review of department operating policies and processes are performed within required time limits
  Monitors and participates in department efforts to maintain a safe working environment through development of safety policies, ongoing surveillance of environment and work practices
  Ensures deficiencies noted are corrected.
  
  Fiscal Management: Enters annual budget in Hyperion and works with the Administrative Director to reach department goals
  Works with Administrative Director to coordinate and collate department(s) annual capital, payroll, and non-payroll budget projection
  Prepares appropriate justification and/or ROIs for new program or replacement item funding
  Reviews monthly expense reports and variance reports and devises strategies for minimizing expense variances by taking corrective action to resolve unfavorable budget variances
  Develops and maintains updated database of cost/test for all tests performed in the laboratory section
  Reconciles monthly financial reports with monthly workload volume reports to ensure appropriate billing
  Manages inventory through reagent utilization analysis
  Collaborates with management to establish competitive pricing for business development by reviewing competitor pricing and recommending adjustments as needed
  Plans overall staffing levels and schedules within approved budget
  Controls and oversees purchasing of supplies for the section
  Assures patient charges are processed accurately.
  
  Staff Development: Ensures all staff involved in moderately complex or highly complex testing meet personnel qualification requirements as defined by federal, state, and accrediting agency regulations
  Ensures that staff have completed the annual competencies required to meet regulatory compliance
  Completes annual performance review for all individuals under his/her supervision
  Mentors and provides opportunities for team members to develop existing and new competencies through routine and on-going coaching and feedback
  Guides team in fostering an environment that supports diversity and promotes trust, integrity, and high performance
  Ensures completion of UPHS mandatory health screenings, annual training programs, and performance evaluations for all employees
  Collaborates with Human Resources in staff recruitment process
  Conducts regular staff meetings to share information, solicit feedback, and build productive relationships
  Plans and coordinates continuing education programs designed to maintain and increase the technical skills and knowledge of self and assist staff to reach full potential
  Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance
  Effective and timely performance management that clearly defines work expectations, recognizes and rewards individuals for a job well done, and addresses performance issues immediately and directly
  Meets regularly with Administrative Director
  Ensures that reports and other deliverables are accurately submitted on a timely basis
  Acts as a role model for staff by supporting management’s position, containing and preventing rumors, controlling dissention, promoting patient and staff relations, and displaying pride in work
  Oversees the training of new employees assigned to the section.
  

Education or Equivalent Experience:

• Bachelor of Science -Education Specialization: Biological and Chemical Sciences or related healthcare field Equivalent Experience and 5+ years Clinical lab experience and must meet requirements as a general supervisor under CLIA-88 •And Additional education and/or training in Management or Lab Management •And 5+ years Experience managing high volume clinical labs while meeting superior customer satisfaction expectations