Technical Lead, Data Center IT Operations

Job Summary

Join OVHcloud and be part of creating the cloud of tomorrow. We empower people who want to grow, make their work stand out, and take ownership of dynamic, meaningful projects. You'll enjoy autonomy in your work, strong support from management, and the freedom to explore new challenges-helping you make a tangible impact and shape the future of our cloud infrastructure alongside passionate, collaborative peers.

The Technical Lead- Data Center Operations oversees daily server and network operations, providing onsite support for the local data center and Network POP while remotely supporting OVHcloud data centers across the United States. This role supports customer orders, data center network deployments, infrastructure standards, service continuity, and operational performance. Serving as a primary escalation owner, the position coordinates across internal teams to resolve issues, improve procedures, and maintain reliable data center operations.

Base pay range: $34.00- $42.00 per hour (based on relevant experience).

Essential Duties & Responsibilities

• Oversee the development, integration, maintenance, and operation of IT infrastructure systems and services in partnership with Data Center Operations IT staff.
• Coordinate with Project Management to ensure project timelines, milestones, and deliverables are met.
• Coordinate with Service Delivery to ensure Enterprise customer orders are processed and billed properly.
• Deploy top-of-rack switches, complete post-configuration activities, and perform quality checks.
• Monitor, diagnose, troubleshoot, and resolve network issues escalated by Data Center Operations IT staff.
• Support infrastructure device guidelines, policies, configuration standards, and best practices for data center teams.
• Review policies and procedures to ensure IT systems and services remain compliant with ISO and SOC requirements.
• Ensure operations meet internal OLAs and external SLAs.
• Monitor environmental conditions to support proper equipment performance and operational readiness.
• Collaborate with Sales, Customer Support, and data center managers to develop action plans that improve operations and communication.
• Gather data on common processes and work with supporting teams to develop more efficient procedures.
• Create and maintain technical documentation and provide training to technicians.
• Serve as the technical point of contact between data center IT operations and internal teams.
• Identify work requiring change management and organize data center change management requests.
• Notify stakeholders of issues as needed and escalate issues when required.
• Deploy and maintain network equipment in PoP sites.
• Maintain required on-call availability.

Required Qualifications

• 5+ years of experience supporting a mission-critical data center providing IT services.
• Bachelor's degree in an IT-related field, or equivalent experience in lieu of degree.
• Excellent written and verbal communication skills, with the ability to be detail-oriented while communicating concisely.
• Advanced understanding of computer and network hardware, including troubleshooting and repair.
• Solid understanding of data center networking, switching, routing, troubleshooting, and configuration of servers and network devices.
• Knowledge of racking and stacking equipment, cable management, hot/cold aisle containment, and data center power infrastructure.
• Familiarity with physical site security protocols.
• Ability to travel minimally, up to 10%, as business needs require.
• On-call availability to support data center operations, escalations, and business-critical infrastructure needs.

Preferred Qualifications

• Experience with common Linux and Windows commands and tools.
• Experience with Arista and Cisco network configurations and commands.
• Previous experience working in a high-availability data center environment.
• CompTIA certifications, including A+, Network+, Security+, and Linux+.
• Arista certifications, including ACE-A and ALE.
• Cisco certifications.
• Microsoft certifications, including MTA and MCSA.
• Linux certifications, including RHCSA, SCA, LPIC, LFCS, and LFCE.

Our Culture

• Autonomy- Take ownership of your work and make decisions that drive impact.
• Management Support- Leaders provide guidance, resources, and encouragement to help you succeed.
• Collaboration- Work closely with passionate peers in a team-oriented environment.
• Freedom of Opinion- Share your ideas openly; your voice is valued.
• Meaningful Work- Contribute to projects that matter and see the impact of your efforts.
• Recognition- Achievements are acknowledged and celebrated, fueling continued growth.

Benefits of Working Here:

• Flexible Work Options- Based on your location you will qualify for hybrid or fully remote work.
• Work/Life Balance- Recharge with generous paid time off, sick leave, and flexible hours designed to support your personal and professional life.
• Continuous Learning & Growth- Take advantage of OVHcloud's extensive training programs and professional development opportunities to expand your skills and advance your career.
• Comprehensive Benefits- Access top-tier health, dental, vision, and 401(k) plans, plus a range of additional perks to support your overall well-being.

Working Conditions

This role operates in an onsite data center and Network POP environment and may also provide remote support to OVHcloud data centers across the United States. Work may involve equipment areas, server rooms, network spaces, and standard office or remote support settings. Minimal travel, up to 10%, may be required based on operational or business needs. On-call availability is required to support escalations, incident response, and continuity of operations.

With or without reasonable accommodation, this role frequently involves handling, reaching with hands and arms, stooping, kneeling, bending, crouching, or crawling. The role may also require occasional lifting and/or moving of equipment weighing up to 50 pounds or more.

Company Description- About OVHcloud

OVHcloud US is a subsidiary of OVHcloud, a global cloud leader and Europe's top cloud

provider, operating over 500,000 servers across 46 data centers on four continents

to serve 1.6 million customers in over 140 countries. As a pioneer in trusted and

sustainable cloud solutions with an excellent price-performance ratio, OVHcloud has

spent over 20 years leveraging an integrated model that ensures total control of its

value chain-from server design and data center construction to the orchestration

of its fiber-optic network. This unique approach allows OVHcloud to independently

meet all customer needs while providing the benefits of an environmentally conscious

model, characterized by resource efficiency and an industry-leading carbon footprint.

OVHcloud offers latest-generation solutions that combine high performance,

predictable pricing, and data sovereignty to support scalable growth. https://us.ovhcloud.com.

EEO Statement

OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, veteran status, marital status, age, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

If you require special accommodations during the application or hiring process, please contact us at [email protected].