Technical Lead

INSI is seeking an experienced Technical Lead to provide hands-on technical leadership across client environments, complex projects, and internal technology operations. This role combines high-level engineering work with team coaching, documentation and quality standards, automation initiatives, process management, and direct oversight of assigned technical staff. The Technical Lead serves as a senior escalation point, helps establish scalable technical practices, and ensures work is completed accurately, securely, and in alignment with company standards.

Key Responsibilities

Technical Leadership — Build & Maintain

• Lead the planning, design, implementation, and completion of complex client projects involving networks, servers, cloud platforms, security, communications, and business applications.
• Serve as the senior technical escalation point for difficult or high-impact incidents, ensuring issues are diagnosed, communicated, and resolved effectively.
• Maintain hands-on responsibility for advanced troubleshooting, system architecture, upgrades, migrations, and new technology deployments.
• Manage and continuously improve internal systems and operational processes, including hosted infrastructure, capacity planning, availability, backup and recovery, maintenance, documentation, and overall operational readiness.
• Identify and implement automation opportunities, including practical uses of artificial intelligence, scripting, integrations, and workflow improvements.
• Maintains and improvises technical recommendations to ensure client environments, risks, recommendations, lifecycle needs, and improvement opportunities are consistently evaluated, updated, and documented.
• Partner with security resources to address vulnerabilities, incidents, compliance requirements, and remediation priorities.
• Promote stable, secure, supportable, and scalable technical solutions that align with INSI standards and client business needs.

Coaching, Training & Standards

• Coach and develop technical staff through regular guidance, knowledge sharing, job shadowing, technical reviews, and hands-on training.
• Provide clear direction to engineers on troubleshooting approach, project execution, client communication, and escalation procedures.
• Establish, maintain, and reinforce documentation standards for tickets, projects, configurations, procedures, diagrams, and client knowledge bases.
• Review technical work for quality, completeness, security, and adherence to company standards before implementation or closure when appropriate.
• Help identify skill gaps, provide training, make recommendations on certifications, tools, or process improvements that strengthen the technical team.
• Encourage consistent use of best practices and support a culture of accountability, continuous learning, and professional growth.

Team & Work Management

• Provide day-to-day oversight and work directions for assigned technical staff, including prioritization, coordination, follow-up, and escalation support.
• Assist with workload planning across support tickets, projects, preventative maintenance, client commitments, and internal initiatives.
• Monitor assigned work for projects regarding timeliness, scope, quality, documentation, and effective client communication.
• Participate in performance feedback, development planning, and accountability discussions for assigned team members in coordination with company leadership.
• Coordinate with Project Managers and company leadership to identify resource constraints, technical risks, and delivery concerns.
• Remain available for client support and technical work while appropriately delegating tasks to build team capability and improve overall capacity.

Qualifications

• 10 or more years of experience in IT, managed services, network engineering, systems administration, or a related technical environment.
• Strong knowledge of networking, TCP/IP, Windows Servers, Linux Systems, Firewalls, Microsoft Active Directory, Microsoft 365, virtualization, cloud platforms, backup and recovery, cybersecurity, and business continuity.
• Experience with technologies such as Cisco, SonicWall, Ubiquiti, Microsoft 365, Azure, AWS, VoIP/3CX, Synology, automation platforms, and MSP ticketing or monitoring tools is preferred.
• Demonstrated experience leading complex technical projects and serving as an escalation resource for other engineers.
• Experience coaching, training, mentoring, or supervising technical staff.
• Strong troubleshooting, critical-thinking, documentation, project-planning, and decision-making skills.
• Ability to balance hands-on technical work with leadership, delegation, quality review, and team development responsibilities.
• Excellent communication skills, including the ability to explain technical issues, risks, and recommendations to both technical and nontechnical audiences.
• Ability to prioritize multiple client and internal demands while maintaining attention to detail and meeting deadlines.
• Relevant technical certifications and a college degree in IT or a related field are preferred.

Innovative Network Systems, Inc. (INSI) is a Managed Service Provider (MSP) based out of Marietta, Georgia specializing in IT business management and solutions, servicing organizations throughout the continental United States. We pride ourselves in designing, implementing, and maintaining effective IT solutions. As a business, we understand the importance of having a reliable team, and providing value for the work that we do. We build partnerships with our clients, assisting them with their IT needs, so they can focus on accomplishing their goals.