Technical Lead Position

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast-paced, and engaging growth assignment working with incredible people from across the globe? At Dreyer's Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri - a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer's & Edy's, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area's hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer's Grand Ice Cream and discover what a sweet career we have in store for you.

POSITION SUMMARY

To fully own your line.

• GMP - To ensure our manufacturing facility is clean (without using water hoses or other methods that create unnecessary water - AKA "No Ghostbusters"), always organized and operating under factory standards. To ensure all equipment is taken care of to the highest standard of cleanliness: free of product and materials buildup, free of leftover grease, free of stickers, labels and glue, free of dust.
• QUALITY - To ensure that the highest product quality standards are met. That all products being made are within specification. To do all required product quality and HACCP checks. To adjust all machine settings required for improving product quality. To ensure every hygienic measure is taken towards creating an impeccable food safety environment around your line.
• SAFETY - To ensure that all safety hazards are prevented and controlled. Be a champion for safety and ensure all employees are operating the lines within the Froneri Safety protocols.
• TRAINING - To train your entire line team to the Froneri Standard and Froneri knowledge. Ensure others are trained to the same expectations. Continue to take every opportunity from other team members and vendors on site to expand your skillset. To ensure there is enough skillset on each workstation, and if not, address it by training the team yourself. To make sure a vendor working on your line is always accompanied by either yourself or a Machine Operator so that all work and changes are captured and learnt from. To make sure that the skill matrixes of your line team are up to date.
• LABOUR - To ensure the staffing maps are respected and to assign names to the break board accordingly, whilst making sure the break times are respected. To assign tasks when the line is down, and training duties whenever the line is overstaffed.
• EFFICIENCY - To ensure daily, weekly and monthly production meets targeted outputs through effective management of production plans and manufacturing processes. To monitor and address issues causing waste on the line. To pre-organize for changeover so that targets are met. To follow rules and procedures put in place to ensure the best balance of case count, material usage and labor usage is met.
• ROUTINES - To perform required routines with discipline and effectiveness. This includes attending and leading Shift Handover (SHO) meetings, attending and reporting out effectively on Daily Review Meetings (DRM), performing daily checks, attending to Sensory and General Manufacturing Practices (GMP) walks, doing Manufacturing Execution System (MES) consumptions and Downtime (DT) reports.
• MAINTENANCE - To provide the first evaluation on every single issue on your line. To perform mechanical adjustments with the use of regular tools without the need for aid to address issues on your line. To troubleshoot issues on your line based on the alarms/alerts seen on the HMI. To proficiently navigate all lines' equipment HMI and Carlson. To diagnose refrigeration issues on the freezers, brine systems and hardeners. To perform line PMs and train the team on how to do AMs. To identify abnormalities and either address it or escalate it for full resolution. To list actions for yourself and your team members so that improvement opportunities observed by you are tackled in a timely manner, as well as to ensure the line remains running efficiently. To drive the execution of PMs and AMs. To ensure your equipment is maintained, looked after, cleaned and lubricated with the correct frequency and thoroughness. To look for and replace parts as required.

ICE CREAM PROCESSING

In order to fully perform this role, you need to be an experienced freezer operator with a proven record of knowledge on volumes/weights, refrigeration setting adjustments, basic troubleshooting and alarm driven fault finding, blades inspection and replacement, pump adjustments, CIP and remelt management. You must also know enough about ingredients and mix processing to enable you to troubleshoot ice cream processing issues that may arise on your line.

LEADERSHIP

If anybody intervenes on anything on your line, you must know what and why. Never leave your line before clearly assigning somebody as a Lead on your absence. You must not leave your line when it is down or having issues. Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values.

MEASURABLE OUTCOMES

Reducing trends of rejections for product food safety and quality issues Hygiene, GMP and safety audits improving week to week Daily, weekly, monthly production targets are fully met Run Time Yield, Downtime and Changeover Training and development plans in place for all team No accidents Dry Floors, clean machinery and no stagnant water left in any equipment Reducing trends of wastage and ZBL De-kitting the line and making sure all material is returned to the warehouse Ensuring line is checked after being cleaned and all tools are stored in the correct places

LEVELS OF RESPONSIBILITY

Quality and technical system adherence Service Level Completion of the required production to plan Production Targets Usage and Labor variances for your line Health & Safety Training and development of the people on your line Impeccable hygiene standards always adopting "clean as you go" principles Reducing water usage. "No Ghost Busters" Your tools and your line machinery

BEHAVIORS AND CORE VALUES

Must consistently showcase the desired behaviors that represent our Core Values. We Take Ownership Stay committed to responsibilities from start to finish Make sound decisions and get into the right level of detail Apply resources to initiatives that add growth, improve efficiencies, or reduce waste We Do What Is Right Choose transparency over convenience, even if it means difficult conversations Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment Speak up when you see something that does not align to our values and policies We Seek to Improve Strive to continuously improve and innovate to exceed expectations Value feedback from others and encourage open dialogue to understand how we can improve Learn from both successes and failures We Are Better Together Ensure decisions are based on what's best for the whole business Practice inclusion by seeking diverse perspectives Treat everyone with fairness and respect

WORK ENVIRONMENT

In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast-paced. Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures. Requires use of cold-protective PPE. May involve standing, lifting, and walking in refrigerated zones for extended periods. Fast-Paced: Workers often operate under strict timelines to meet production quotas. High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines. Standing for Long Hours: Many roles require prolonged standing and repetitive tasks. Repetitive hand and arm movements required. Must be able to stand for hours with frequent bending, reaching, and lifting. Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.). Team-Oriented: Workers collaborate to ensure smooth production and packaging. The position involves frequent exposure to nuts and other potential allergens.

COMPENSATION AND BENEFITS

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The pay scale disclosed below has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Dreyer's Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is $36 per hour, with opportunities for overtime, shift differential, cold premium pay and annual bonuses (variable depending on company performance).

We offer a comprehensive group benefits package including medical, dental, vision, life, paid time off, paid holidays, paid parental leave, 401K plan with employer match and annual contribution available.

EQUAL EMPLOYMENT OPPORTUNITIES

Dreyer's Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any