Technical lead QA

Process Overview

The team hosts various user studies provided from the client, that require us to monitor and evaluate various forms of data collections. The team hosts various studies that range from speech, sound, movement, gesture, motion capture, and facial recognition that are intended to provide data to train machine learning models.

Role of a Project Lead & Quality Expert

The role of a Project Lead & Quality Expert is a crucial part of the success of operations to ensure the team performs to the highest quality standard. The person in this role is a strong communicator and has an excellent understanding of existing processes, policies, stakeholders, procedures, and is an effective mentor to the team. A PLQE is responsible for reviewing proctors for compliance, ownership, and accuracy. Ensuring the graded members of their project are meeting client expectations and are resolving performance issues in collections. They will assist with providing feedback to members who are associated with their projects, oversee their assigned data collection projects from end to end, and are responsible for resolving any blockers or challenges that are encountered in those projects. The person in this role should be able to perform quality audits as per the process norms, identify and report on operational and quality trends, be able to monitor and assist the team during production hours, and be able to guide and manage the team with all updates and changes in direction from the client.

Responsibilities & Requirements :

Supervise data collection processes from preparation, setup implementation, and quality control.

Accountable for the completion of delegated tasks assigned to their projects including but not limited to; stakeholder requests, artifact upkeep, triaging bugs, expected quality of reporting, and device management (device setup, tracking, uploads, and issues)

Conduct both quality evaluations and data collections for various projects

Implement feedback from project associates and participants to improve user experience and data quality.

Detailed understanding of collection protocols and handling of queries

Reporting during set cadence for business reviews with the client.

Excellent communication skills to ensure the successful implementation of process changes and all associated tasks that support the process (artifact updates, device shipment, allocation, setup, associate training, and expected reporting)

Oversee communications between client and project associates and ensure timely resolution of inquiries

Drive compliance and follow through with team members assigned to their projects for all relevant policies and procedures.

Lead by example through support, motivation, and mentoring of all team members who are assigned to their projects

Identify and maintain project devices, item inventory for all locations including shipping and procurement of new and existing items or devices.

Hosting weekly project meetings to conduct weekly check-ins with project associates.

Track metrics for the team and create relevant action plans

Manage assigned data collection project(s)

Communicate with stakeholders

Coordinate new and existing projects

Assist with the start up of a new project from incubation

Attend demos for quality evaluation

Meet with stakeholders to understand project requirements

Assess risk, mitigate, and manage issues proactively

Gather test data

Follow up on engineer feedback

Prepare team metrics and trend reporting for business reviews:

Weekly meetings with Team Lead

MBR

QBR

Oversee the upkeep of key DC artifacts

Crosstrain new hires

Perform quality evaluations on 10% of all completed collections and provide feedback to proctors

Required Qualifications: Graduate, Master degree or P.hd preferred

Adept at navigating shell environments and executing command-line operations

Conducted comprehensive technical editing and validation of product datasheets

Managed firmware deployment and system rollbacks to ensure device stability and minimal downtime.

Experience : Min Experience required: (6 - 8 years in similar industry or role) / should have mentored a team / or played a role of an acting Team lead

Attention to detail, good decision making skills

Critical thinking and adaptability

Excellent communication & writing skills

Ability to work under the stipulated timelines and be able to multitask

Should be able to identify the areas of opportunity that will contribute to the overall development of the process metrics

Should be flexible in terms of shifts, taking responsibility, and Initiatives for the process

Strong knowledge on the uses of Google sheets, slides, docs, etc.

No attendance or compliance issues

The responsibilities outlined in this job description are a general overview and may evolve over time as the company's needs change.