Analysis Skills, Application Integration, Change Management, Cross-Functional, Customer Relations, Customer Support/Service, Gap Analysis, High Availability, High Availability Software, ITIL (IT Infrastructure Library), Identify Issues, Knowledge Transfer, Leadership, Manufacturing, Manufacturing Requirements, Manufacturing/Industrial Processes, Problem Solving Skills, Process Development, Product Testing, Requirements Management, Root Cause Analysis, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Service Delivery, Service Level Agreement (SLA), Software Administration, Software Upgrades, Technical Leadership, Technical Writing, Time Management