Requisition ID: 103294-1
Title: Technical Lead - ServiceNow
Location: Remote
Duration: 6-12 months
Salary Range: $48- $51 an hour on W2 /C2C
Job Description:
Technical Consultant (TC)
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Technical Competency
" Experience as a Technical Lead
" Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
" Understanding customer business requirements and convert to functional requirements
" Responsible for reviewing requirements for accurate estimation
" Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
" Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
" Review, and do proactive analyze and resolve application issues as needed
" Mentor and share technical knowledge/guidance to team
" Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
" Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
" Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
" Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
" Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
" Excellent team management skills to manage the project team and members
" Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
" Experience in ServiceNow custom application design and development
" Evaluate the tool stability and performance and provide recommendations
" Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
" Preferred to have ServiceNow Implementation Specialist certification
" Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
ServiceNow CSA, CAD certifications
Skills: ServiceNow
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks