| Job Title | Technical Lead (ServiceNow Build & Configuration) | ||||||||
| Client Company/Dept. Name | CalHFA | ||||||||
| Address | 500 Capitol Mall, Suite 1400 | City Name | Sacramento | State Name | CA-California | Zip Code | 95814 | If others (Address) | |
| Duration of the project | Project Start Date | 11/1/2026 | Project End Date | 1 | Due date for Resume submission | 9/22/2026 | |||
| No. of Openings | 1 | No. of Maximum Submissions | 1 | ||||||
| Job Description | Key Responsibilities " Build leadership: lead the developer team configuring Incident, Problem, Change/Release, Service Catalog, Knowledge Management, and executive dashboards/KPIs per the approved design. " Environment management: configure environments, roles, automation, integrations, and workflows across dev/test/production, in coordination with the Data Migration and Integration Leads. " Code quality & security: enforce secure SDLC practices, code scanning, and vulnerability remediation across all custom development. " Usability: ensure role-based layouts, context-aware guidance, and WCAG 2.1 AA / Section 508-compliant UI across desktop and mobile experiences. " Technical escalation: serve as the named technical escalation point during implementation and, post-go-live, into ongoing support. | ||||||||
| Skill set info | Required Qualifications Mandatory 8+ years ServiceNow development/configuration, including 2+ years leading a development team " Minimum 6 years hands-on ServiceNow configuration/development, including at least one completed implementation for a California state, county, or municipal government agency. " Prior delivery experience on a U.S. public-sector ServiceNow project (state or federal), including exposure to a FedRAMP-authorized or GCC-hosted instance. " ServiceNow Certified Application Developer (CAD), plus at least one Certified Implementation Specialist (CIS) credential (e.g., CIS-ITSM). " Demonstrated experience leading a developer team through low-code/no-code configuration, Flow Designer, and secure coding/SDLC practices (code scanning, vulnerability remediation). Preferred Qualifications " CIS-CSM or CIS-Discovery certification. " Experience building native mobile app configurations and localization/multilingual support. | ||||||||
| Education | |||||||||
| Certifications (if required) | |||||||||
| Documentation Required for submission | Resume | ||||||||
| Work Hours | |||||||||
| Account Manager Name (Proposal Team) | |||||||||
| Work authorization required | US Citizen Only | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | Hybrid | ||||||||
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| Location | Sacramento, CA |
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