$100,000–$130,000 Per Year
Analysis Skills, Business Growth, Business Processes, Communication Skills, Computer Science, Customer Relations, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, LDAP (Lightweight Directory Access Protocol), Leadership, Management of Information Systems/Technology (MIS), Performance Analysis, Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Product Demonstration, Request for Information (RFI), Request for Proposals (RFP), Revenue Growth, Risk, Sales Closing Skills, ServiceNow, Single Sign-On (SSO), Strategic Planning, System Center Configuration Manager (SCCM), Team Building, Team Player, Technical Leadership, Technical Presentation, Technical Sales, Technical/Engineering Design, Writing Skills
Technical Lead - ServiceNow Pre Sales
Seeking a strong Technical Pre-sales Lead who is a ServiceNow Specialist with direct experience of ServiceNow pre-sales, implementing various modules of ServiceNow and confident with customer facing. The Technical Lead will be responsible for designing technical solutions, presenting ServiceNow capabilities to various stakeholders and customers, demo ServiceNow capabilities.
In this role, you will have a solid understanding of various ServiceNow modules. You will be a part of a team building new technical solutions, solution approaches, responding to RFP/RFQ/RFI, creating demos on ServiceNow platform to present to stakeholders, creating documentations necessary. You will also have an understanding of revenue growth and business expansion for ServiceNow unit.
DUTIES & RESPONSIBILITIES:
- Lead pre-sales activities of various modules of ServiceNow, primarily ITSM, ITOM, ITAM
- Create and/or review solution designs; present them to customer and coordinate sign-offs
- Respond to RFP/RFI/RFQ with necessary details with intent to win deals
- Convert deals into wins
- Create prospective opportunities from discussions with stakeholders
- Lead process improvement/standardization efforts in an IT field as identified by IT and business leadership.
- Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.
- Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.
- Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.
- Advises on options, risk and impacts on business processes and technical architecture.
- Communicates technical problems and solutions to both technical and non-technical audiences.
- Knowledgeable with the ServiceNow platform suite
- Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB and Knowledge
- Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
- Manage implementation and execution of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics
- Responsible for implementation of ServiceNow modules
JOB QUALIFICATIONS & REQUIREMENTS:
- Bachelor's degree in computer science, management information systems, or related field, preferred.
- Comfortable working in a fast-paced technology environment
- ITIL V3 Foundation Certified preferred
- 10+ years of experience working with ServiceNow.
- ServiceNow Certified Implementation Specialist certification.
- Strong written and oral communication skills including presentation skills.
- Strong problem solving and troubleshooting skills.
- Proven success in contributing to a team-oriented environment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Experience with end-user and stakeholder engagement, communication, and training.
Salary Range- $100,000-$130,000 a year
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Tata Consultancy Services Ltd