Technical Manager (Production - Triage)

  • $110,000–$120,000 Per Year
  • Full-time
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Skills

  • Automationunmatched
  • Establish Prioritiesunmatched
  • Leadershipunmatched
  • Mentoringunmatched
  • Metricsunmatched
  • Process Improvementunmatched
  • Project/Program Managementunmatched
  • Root Cause Analysisunmatched
  • Schedule Developmentunmatched
  • Service Level Agreement (SLA)unmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched

Description

  • 7+ years of program or project management experience.
  • Oversee the triage, prioritization, and resolution of production incidents. Lead root cause analysis (RCA) to prevent recurring issues. SLA Compliance.
  • Experience owning program , end to end delivery, and communicating results to senior leadership.
  • Experience using data and metrics to determine and drive improvements.
  • Manage Mentor and schedule Tier1 ,Tier2 and Tier 3 technical support team.
  • Experience implementing repeatable processes and driving automation or standardization.

Job Responsibilities

  • Strong experience in Production - Triage.
  • Strong working knowledge of ITIL frameworks, Agile methodologies, and DevOps practices.
  • Knowledge of general AI tools.
  • Certified Scrum Master/PMO Certified.

Numbers & Facts

LocationPlano, TX
Job TypeFull-time
Salary$110,000–$120,000 Per Year

Skills

  • Project Management
  • ITIL Framework
  • Certified Scrum Master/PMO Certified
  • Production - Triage

About Company

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

 

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

 

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

 

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.

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