Technical Manager, Repairs and Service Group

About You

The Technical Manager leads and directs all operational, technical, and strategic functions within a high-volume watch repair workshop. This role is accountable for enhancing production output, optimizing costs, upholding exceptional quality standards, improving workflow efficiency, and supporting long-term organizational growth. Success in this position requires advanced expertise in horology, strong leadership skills, and the ability to scale operations while preserving luxury-level craftsmanship and service standards.

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do we love to wow our clients and make every interaction with us special and memorable.

Required Qualifications

• Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent) strongly preferred.
• Minimum 710 years of experience in watch repair operations, with at least 35 years in a leadership role.
• Strong understanding of mechanical, quartz, and high-complication timepieces.
• Proven experience managing large technical teams (20+ technicians).
• Demonstrated success improving production efficiency, quality, and cost performance.
• Excellent communication, coaching, and conflict-resolution skills.
• Proficiency with workshop management systems and production tracking tools.

Required Skills

• Strong leadership and team management (large technical teams)
• Production planning, workflow optimization, and capacity management
• Process improvement (Lean, 5S) and quality assurance
• Data analysis, KPI management, and problem-solving (root cause analysis)
• Budgeting, cost control, and inventory management
• Cross-functional collaboration and communication
• Change management and ability to scale operations

Preferred Experience

• Experience in a luxury watch brand or authorized service center.
• Background in Lean manufacturing, Six Sigma, or continuous improvement.
• Experience managing multi-site or high-volume operations.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts