Technical Manufacturing Customer Service

The Gund Company

Saint Louis, MO

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JOB DETAILS

SKILLS

Communication Skills, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Database Technology, Detail Oriented, ERP (Enterprise Resource Planning), Electricity, High School Diploma, Inventory Management, Manufacturing, Mathematics, Microsoft Office, Microsoft Windows Operating System, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Problem Solving Skills, Purchase Orders, Requirements Management, Resolve Customer Issues, Sales, Software Administration, Team Player, Technical Drawing, Technical Support, Training/Teaching

LOCATION

Saint Louis, MO

POSTED

4 days ago

DescriptionThe Gund Company has an immediate opening for a full time Technical Manufacturing Customer Service Representative to join our team!Shift: Monday to Friday 8:00am to 4:30pmWage: $24+, depending on experienceLocation: St. Louis, MOAbout The Gund CompanyThe Gund Company, a leaderin engineered material solutions, specializes in customized electrical insulation products, with 12 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Manufacturing Customer Service Representative to join our team.Job Summary Technical Manufacturing Customer Service RepresentativeAs Technical Manufacturing Customer Service Representative, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. As a CSR Order Fulfillment Coordinator, this role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.Job Responsibilities Technical Manufacturing Customer Service Representative* Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.* Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).* Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.* Build relationships with TGC's customer base to fully understand the customer's requirements, communicate them to our production and sales team.* Manage customer inventory requirement through use of Purchase Requisition Process.* Other duties as assigned.Requirements* High school graduate reading, communication, math and problem-solving skills* 2+ years customer service experience.* Flexibility to work overtime and adjust to emergency production needs.Preferred* Previous experience in manufacturing environment* College degree in business or equivalent with formal training preferred* Familiarity with reading and interpreting technical drawings* Proficiency with Windows based software including Microsoft Office ApplicationsBenefits* Paid Time Off (PTO), Paid holidays, and a comprehensive benefits package (Health, Dental, Vision, Life, Disability)* 401K plan with a 50% employer match and Employee Stock Ownership plan (ESOP)* Ongoing training and development programsJoin a company that values your contribution and invests in your future.Apply today to start your career with The Gund Company.Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of the position.EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.

About the Company

The Gund Company

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