Technical Network Support Engineers
Location: Miami, FL
Job Description
We are currently seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a Customer in Miami, FL
Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.
Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business and your customers business.
Essential Responsibilities:
Work with customers to troubleshoot and resolve complex network and product issues
Interface with our world-class support, development and SQA teams to identify and to resolve product issues
Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
Advise customer on network management best practices using company product suite
Required Experience
Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
Minimum of 7 years in network management supporting external customers
2 plus years in critical and managed customer care
Proven expertise in customer relationship and management
Network Management experience in environment preferred
Experience working remotely, but cooperatively with HQ
Demonstrated ability to identify and resolve complex network problems
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHTC minimum)
Knowledge of Windows and Unix operating system environments
Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
Ability to multi-task with strong attention to detail
Project Management Certification a plus (PMP)
Server Hardware Support Certification a plus (Dell DOSD)
VMware Certification a plus
Ability to multi-task with strong attention to detail
Benefits/Perks
- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
Job Summary
We are seeking a Quality Assurance Engineer to join our team! As a Quality Assurance Engineer on the team, you will be working closely with many different teams and departments to support new product development, determine the best production processes, and improve current production processes to streamline efficiency. You will also train new operators and technicians on best practices, conduct internal and external audits with the company and suppliers, and troubleshoot problems as they arise. The ideal candidate has excellent analytical skills, is comfortable working independently or within a team, and has strong attention to detail.
Responsibilities
- Work with different departments to develop new products and processes
- Examine current manufacturing processes to see where improvements could be made
- Train and mentor new and existing employees on best manufacturing practices
- Troubleshoot problems with staff and suppliers
- Conduct audits internally and with suppliers to maintain high standards
Qualifications
- Bachelor’s in Computer Science/Network Security or equivalent discipline
- Previous experience working in quality control desired
- Strong communication and organizational skills
- Excellent attention to detail
- Strong analytical skills