Job Description
Job Description
Job Description
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!
At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.
At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.
Our company is seeking a passionate and motivated Technical Operations On-Boarding Manager. Corporate Technologies (CT) is growing, and that growth requires a more intentional approach to onboarding and training. As our team expands, we want new employees to feel supported, confident, and prepared to succeed from day one. This position will elevate the onboarding and technical training experience across the organization. By providing structured, consistent enablement and reducing reliance on ad-hoc manager training, this role helps new and acquired employees ramp up faster, integrate more smoothly, and contribute meaningfully to our clients and teams.
Job Duties
- Own technical onboarding for CT’s core technologies, tools, and service delivery model
- Design and deliver structured training for:
- Remote Support Center tools
- Monitoring, security, and MSP platforms
- Internal processes and escalation models
- Translate CT’s “tribal knowledge” into repeatable training materials
- Act as the primary trainer for new hires and acquired staff during onboarding
- Responsible for Quality Assurance programs and Continuous Education programs for existing technicians
- Upskilling training as needed.
Acquisition Employee Enablement
- Lead onboarding for employees joining CT through acquisitions
- Rapidly assess incoming teams’ technical skill levels and tool familiarity
- Design targeted training plans to close gaps between acquired environments and CT standards
- Serve as a stabilizing presence during post-close transitions
Program Structure & Content Development
- Build and maintain onboarding playbooks, training paths, and role-based curricula
- Standardize onboarding timelines (e.g., first week, first 30 days, first 90 days)
- Ensure training materials remain current as tools and processes evolve
Continuous Improvement
- Gather feedback from new hires, acquired employees, and managers
- Track time-to-productivity and early performance indicators
- Refine training content and onboarding flow based on real-world outcomes
Qualifications
Must-Have
- Strong technical competency with MSP environments, including:
- Help desk operations
- Common MSP tooling (RMM, PSA, security stack, identity, etc.)
- Demonstrated ability to teach, train, and explain technical concepts clearly
- Experience onboarding or ramping technical staff
- Comfort operating independently in a lean organization
- Ability to quickly earn credibility with technical teams
- Ability to travel up to 50% of the time depending on M&A activity
Nice-to-Have
- Experience in MSP acquisitions or post-merger integration
- Background in technical training, enablement, or L&D
- Experience building training content from scratch
Additional Details
- Job Type: Full-time
- Schedule: Monday – Friday, 8:00 am – 5:00 pm
Compensation $55.000 - $75,000 annually
Benefits:
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Vision insurance
Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.
Compensation details: 55000-75000 Yearly Salary
PI69c32852be03-25405-41431206
Numbers & Facts
| Location | Eden Prairie, MN |
| Industry | Computer/IT Services |
| Salary | $55,000–$75,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 1981 |
| Website | http://www.gocorptech.com/ |
About Company
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, North Dakota, Idaho, Southern California, Michigan and New Jersey. With a breadth of services, multiple locations, and over 230 employees strong, Corporate Technologies is able to support their customers on a national level. It offers a wide range of IT solutions, including managed IT services, staffing services, storage and virtualization solutions, VoIP and PBX telephone systems, computer networking solutions, repair and warranty services, and systems integration and consulting. Corporate Technologies’ Technology Advantage® program provides a niche service for small and medium size businesses requiring IT support and services. In addition, Corporate Technologies’ data center and online backup services bring highly secured managed services to our customers throughout the United States, providing business continuance for companies that require 24x7 uptime. Corporate Technologies has leveraged its 29 years of industry experience to gain many valuable certifications with leading manufacturers of technology hardware and software. For additional information on Corporate Technologies visit www.gocorptech.com or call 800-680-8415
Skills
- Cellular Telephoneunmatched
- Cloud Computingunmatched
- Consultingunmatched
- Content Developmentunmatched
- Content Structureunmatched
- Continuous Improvementunmatched
- Data Storageunmatched
- Dental Insuranceunmatched
- Fortune 500 Customersunmatched
- Help Deskunmatched
- Information Technology & Information Systemsunmatched
- Machine Toolunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Mergers and Acquisitionsunmatched
- Onboardingunmatched
- Process Modelingunmatched
- Quality Assuranceunmatched
- Reimbursementunmatched
- Security Infrastructureunmatched
- Security Monitoringunmatched
- Service Deliveryunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
- Time Trackingunmatched
- Training/Teachingunmatched
- Training/Teaching Materialsunmatched
- Virtualizationunmatched
- Voice Applicationsunmatched
- Willing to Travelunmatched
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