This is Hybrid role (3 days in office /2 days remote)
About your Team:
Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Greenwich, CT. To offer the finest online trading experience in the world, Interactive Brokers TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.
What will be your responsibilities within IBKR:
• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. • Analyze, troubleshoot, escalate and resolve brokerage system operational issues. • Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. • Provide internal 2nd-level technical support to various teams. • Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. • Analyze existing business workflows and participate in developing new process monitoring tools. • Act as the primary escalation point for all brokerage system technical issues. • Investigate and triage real time trade issues with internal and external parties.
Required Skills:
Strong communication skills, and must be fluent in English. A Bachelors in a financial or a technical discipline. A working knowledge of general computing and networking concepts. Experience working with Linux operating systems. The ability to analyze and solve problems promptly and accurately in a fast-paced environment. Ability to work weekends and day/ night shifts.
Preferred Skills:
Knowledge of the securities and commodities markets. Prior experience in retail or institutional trade support. Previous experience with scripting languages (e.g., Shell, Perl, Python). Desire to explore and learn new concepts, systems and technologies.
To be successful in this position, you will have the following:
A strong desire to expand your financial and technical knowledge base. Self-motivated and able to handle tasks with minimal supervision. Superb analytical and problem-solving skills. Excellent collaboration and communication skills. Outstanding time management skills.
Company Benefits & Perks:
Competitive salary, annual performance-based bonus and stock grant. Retirement plan 401(k) with competitive company match. Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium. Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP). Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack. Corporate events including team outings, dinners, volunteer activities and company sports teams. Education reimbursement and learning opportunities.
For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation.
Recognizing an opportunity to provide low-cost brokerage services to individuals and institutions seeking alternatives to high-priced firms, we opened our vast intercontinental electronic network and trade execution services to clients. Today, we serve 1.81M clients in over 200 countries and territories worldwide.*
Since inception, we have been committed to delivering value through technological innovation, and providing our clients with unprecedented access to global markets at the lowest cost.
See the list of our awards here:
https://www.interactivebrokers.com/en/index.php?f=809
We are looking for people who see opportunity where others see the status quo. At Interactive Brokers, every one of our exceptional and dedicated employees plays a role in keeping our technology on the cutting-edge, and our company at the forefront of the electronic trading industry.
Our employees work on projects that impact clients around the world in a dynamic startup-style culture. We offer opportunities to push the boundaries of technology. Why will you choose Interactive Brokers?
As an employee of Interactive Brokers, you will enjoy a competitive and comprehensive benefits and compensation package. While the specifics of each country's package may vary, most of our offices offer some version of the following, plus more:
Review our many openings across our unique teams
and see what opportunities are right for you.
We are a global company headquartered in Greenwich, Conneticut, with over 2,650+ employees in offices in the USA, Hungary, Estonia, Russia, Switzerland, Canada, hong Kong, the UK, Australia, Japan, India and China.