Technical Order Coordinator (Detailer)

Position Description  

Overall Responsibilities: 

The Technical Order Coordinator (Detailer) verifies the accuracy of online orders and manually enters orders received via email into VTOnline. This position checks record entries for accuracy and authorizes the ordering of materials. The Technical Order Coordinator (Detailer) requires an understanding of the VT product offering, construction, labeling, and hardware restrictions. Specific responsibilities include, but are not limited to, the following: 

Essential Job Functions: 

• Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements 

• Process orders and allocate materials  

• Read basic hardware templates to determine machining requirements and fire label requirements 

• Identify issues with orders and provide solutions or corrections 

• Verify data integrity before order is released to production 

• Develop and maintain constructive and cooperative working relationships with others  

• Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations 

• Review blueprints / drawings, CAD designs and elevations; discuss manufacturing capabilities with engineering, architects, contractors, and customers 

• Process order revisions and suggest alternative products when appropriate 

• Cross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines 

• Relay order information to purchasing, manufacturing, sales, and production control 

• Build and maintain customer relationships 

• Assist the Claims Department in resolving customer complaints and special requests 

• Other duties as assigned  

Position Requirements  

Qualifications: 

• Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals 

• Microsoft Office skills  

• Eager and willing to gain knowledge of door products and processes 

• Able to work independently 

• Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology 

• Knowledge of principles and processes for providing customer service 

• Excellent verbal and written communication skills 

• Time management skills to meet or exceed department productivity goals 

• Multi-tasker with strong organizational and word processing skills 

• Attention to detail 

• Reliable 

• Ability to work in a fast-paced environment 

• All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries. 

Physical Requirements 

Tolerance for sitting long periods of time.  Possess finger dexterity to write, type, and use a calculator.  Maintain adequate vision to view small print and computer terminal.  Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required.  Ability to travel between multiple facilities as required to perform core job duties.   

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.