Job Description
Location: Sacramento, CA
Salary: $70,000.00 USD Annually - $76,000.00 USD Annually
Description: General Description
Contact: vfitzgerald@judge.com
Salary: $70,000.00 USD Annually - $76,000.00 USD Annually
Description: General Description
Responsible for creating, updating, consolidating, and standardizing procedural documentation for the Service Operations organization. Ensures procedures comply with industry standards, regulations, company policies, and department writing standards. Collaborates with stakeholders to gather and share information while supporting multiple documentation projects.
Key Responsibilities
- Develop, write, and revise procedures for clarity, consistency, and accuracy
- Collaborate with subject matter experts and cross-functional teams
- Conduct research and interviews to gather process information
- Translate complex processes into user-friendly documentation
- Create visual aids including screenshots and process flow diagrams
- Manage document review cycles and approvals
- Track procedural updates for compliance, audit findings, and policy changes
- Maintain documentation aligned with system and process updates
- Provide status reporting on documentation projects
- Support implementation and distribution of finalized procedures
Qualifications
- Bachelor’s degree in English, Communications, Technical Writing, or related field
- 2+ years of experience in procedural or technical writing
- Experience in financial services, banking, or credit union preferred
- Strong knowledge of SOPs and process documentation
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint)
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Contact: vfitzgerald@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Numbers & Facts
| Location | Sacramento, CA |
| Industry | Computer/IT Services |
| Salary | $70,000–$76,000 Per Year |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1970 |
| Website | https://www.judge.com |
About Company
The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.
The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.
Skills
- Banking Servicesunmatched
- Communication Skillsunmatched
- Corporate Policiesunmatched
- Credit Unionunmatched
- Cross-Functionalunmatched
- Document Managementunmatched
- Documentationunmatched
- Documentation Reviewunmatched
- Documentation Standardsunmatched
- English Languageunmatched
- Financial Servicesunmatched
- Industry Standardsunmatched
- Interviewing Skillsunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft PowerPointunmatched
- Microsoft SharePointunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Organizational Skillsunmatched
- Policy Developmentunmatched
- Presentation/Verbal Skillsunmatched
- Procedure Developmentunmatched
- Process Flow Diagram (PFD)unmatched
- Regulationsunmatched
- Reporting Skillsunmatched
- Research Skillsunmatched
- Short Messaging Service (SMS)unmatched
- Standard Operating Procedures (SOP)unmatched
- Support Documentationunmatched
- Systems Maintenanceunmatched
- Technical Writingunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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