technical product manager, principal, Customer Experience Engineering

Job Summary and Mission

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

This role will recognize and articulate business problems or opportunities, define target metrics, and create well-formed epics or user stories for engineering teams, who can then design, build, release, and monitor technical solutions efficiently.

This position contributes to Starbucks success by contributing to the strategic value, usability, and performance of one or more of our digital products.  To be successful, the technical product manager needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiences. 

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Product Definition & Value

·         Responsible for leading TPM practice for the Customer Experience Engineering (CXE) team, which enable Mobile Order & Pay, Loyalty, and Digital Marketing experiences for Starbucks iOS, Android and Web mobile applications.

·         Reports directly to CXE Director and partners with the TPM Manager and TPM team members to develop, document, socialize, and foster best practices and process for TPM practice.

·         Responsible for determining business needs, understanding market demands and technical trends, problem solving and proposing solutions.

·         Align with business partners and stakeholders to balance business and technical objectives and manifest these as clear priorities and stories for the CXE team.

·         Manages product planning and development through day-to-day collaboration and decision making with a cross-functional team including architects, developers, designers and business or subject matter representatives.

·         Translates customer experience into technical requirements and product solutions.

·         Defines non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity.

·         Creates data flows and functional and technical specifications as needed.

·         Identifies opportunities to improve feature performance and overall product health using data.

·         Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.

Analysis & KPIs

·         Defines and analyzes metrics that measure and benchmark product success.

·         Defines product health and performance metrics.

·         Creates dashboard/reporting requirements and KPIs to measure product performance.

·         Measures feature success post deployment and feeds insights back to the team and business partners.

Communication & Collaboration

·         Interacts directly with business and technology stakeholders to understand business problems and partner with technology to define solutions that meet the business needs with technology best practices.

·         Presents options/recommendations clearly and persuasively to support business stakeholder decisions.

·         Works with engineering teams to understand, prioritize and document technical and non-functional features.

·         Owns effective relationships with engineering teams across Starbucks Technology.

Product Planning & Delivery

·         Practices iterative, agile development.

·         Identifies and documents technical tradeoffs as well as dependencies and constraints.

·         Performs validation of feature against stated goals.

·         Helps resolve technical blocking issues and coordinates solutions across multiple technical teams.

·         Works with cross-functional teams on feature sizing and delivery planning.

·         Effective communications of product delivery milestones and progress.

·         Works with product, producers, engineering, and QA to align on feature sizing and delivery planning.

·         Performs validation of feature against customer and business goals and acceptance criteria.

·         Works with product managers to scope and prioritize upcoming projects into the roadmap.

·         Contributes to a cross-team digital product roadmap.

Required Knowledge, Skills and Abilities

·         Bachelor’s Degree in Computer Science, Information Technology, Business, or relevant field.

·         Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5 years).

·         Demonstrated ability to work with design and engineering to deliver customer facing features (5 years).

·         Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (5 years).

·         Solid understanding of API technologies (REST, authentication, JSON/XML, error handling, versioning).

·         Industry experience in a technology environment with a record of successfully delivering complex products (5+ years).

·         Strong verbal and written communications skills.

Preferred Qualifications

·         5+ years of industry experience in a technology environment with a record of successfully delivering complex products.

·         Recent experience in defining and/or building applications for mobile platforms.

·         Ability to read and understand programming languages.

·         Prior programming experience a plus.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258