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Technical Product Owner (PO)

Artech LLC

Hartford, CT

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JOB DETAILS
SALARY
$50–$53 Per Hour
SKILLS
Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Automatic Call Distributor (ACD), Automation, Backlog Prioritization, Call Center Telephony, Call Centers, Call Routing, Cloud Architecture, Cloud Computing, Communication Skills, Conversation Engine, Cross-Functional, Customer Experience, Customer Support/Service, Data Analysis, Data Visualization, Detail Oriented, Documentation, Ecosystems, Microsoft Windows Azure, PostgreSQL, Power BI, Problem Solving Skills, Product Backlog, Product Documentation, Product Planning, Python Programming/Scripting Language, Relational Databases (RDBMS), Requirements Management, Scrum Project Management and Software Development, Sprint Planning, Team Player, Voice Response Systems
LOCATION
Hartford, CT
POSTED
24 days ago

Job ID    : 91588-1
Job Title : Technical Product Owner (PO)
Location  :  Hartford, CT
Duration  : 6 months + possible extension
Rate Range: $50- $53/hour on W2/ C2C (All inclusive)

Introduction

We are seeking a highly skilled Technical Product Owner (PO) with strong domain expertise in Contact Center / Telephony systems and a solid foundation in modern data and cloud technologies. The ideal candidate will bridge business needs with technical execution, driving product vision and delivery across AI-driven solutions and platform enhancements.

Required Skills & Qualifications

  • Strong understanding of Python
  • Experience with Azure ecosystem (preferred)
  • Proficiency in Power BI for data visualization
  • Experience with PostgreSQL or similar relational databases
  • Understanding of Kubernetes (K8s) concepts and containerized environments
  • Hands-on experience in Contact Center / Telephony platforms (e.g., IVR, ACD, call routing, customer experience systems)
  • Understanding of AI/ML applications in customer service (chatbots, voice analytics, automation)
  • Proficiency in using JIRA for backlog management and sprint tracking
  • Experience with Confluence for documentation and collaboration
  • Strong experience working in Agile/Scrum environments
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Ability to manage competing priorities in a fast-paced environment
  • Detail-oriented with a strong focus on delivery and outcomes
  • Prior work experience at client or in the client's industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

  • Experience working with AI-driven or automation platforms
  • Familiarity with cloud-native architectures
  • Previous experience in a technical Product Owner role

Day-to-Day Responsibilities

  • Own and drive the product roadmap, backlog, and prioritization aligned with business objectives
  • Collaborate with cross-functional teams including engineering, data, AI/ML, and business stakeholders
  • Translate business requirements into clear user stories and technical requirements
  • Act as the primary liaison between business and technology teams
  • Participate in Agile ceremonies (sprint planning, grooming, reviews, retrospectives)
  • Ensure successful delivery of solutions in line with quality, timeline, and performance goals
  • Leverage data insights and analytics to guide product decisions
  • Support AI/automation initiatives within contact center platforms

Company Benefits & Culture

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Inclusive and collaborative work environment

 

About the Company

A

Artech LLC

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