THE ROLE:
As a Technical Product Specialist III, you will play a critical part in driving the delivery of our products, taking the ownership of the product lifecycle from build to delivery. You will work closely with multi-functional partners, between engineering, product and support teams, driving the technical and operations excellence pre and post launch of sophisticated products in Digital Office.
HOW YOU’LL MAKE AN IMPACT::
• Lead the lifecycle of a large-scale and multi-functional technical product/programs, collaborating with partners and cross-functional teams to ensure successful product development and delivery.
• Map Functional requirements from the requirements given by product team to build a product that adds new value to the distributors or customers
• Identify & resolve technical dependencies and requirements for engineering team, including the choices on technical design Implementation
• Identify and mitigate the risk on product delivery, clear project blockers, holds engineering teams accountable for delivery.
• Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and partners.
• Ensure features are tested and meet quality definitions, handle releases, and post launch monitoring including code maintenance, service monitoring, performance, scaling, availability tuning
• Look for opportunities to make technology components extensible, root cause resolution, responsible for dev team alignment to SLAs, drive operational excellence.
• Identify and monitor KPIs of technical performance pre- and post-production and track the progress.
QUALIFICATIONS FOR SUCCESS:
• Strong communication skills, with ability to engage technical and non-technical partners, as well as extraordinary ability to understand the technical complexities and drive closure on conflicting solutions on technical design / architecture
• Solid understanding of product/program to bring credibility in interactions with collaborators (specifically engineering)
• Coordinate and sustain post-launch tasks for Digital Office Products.
• Streamline the processes from build to deploy – with high expertise in bringing together multiple workstreams across different geographies and product lines towards a successful product delivery
• Shape engineering discussions on technology choices and product strategy.
• Strong critical thinking skills and a strategic approach to problem-solving.
• Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
• Meticulous with the ability to prioritize tasks and handle numerous projects.
• Strong understanding of technical concepts and the ability to work with Engineering teams.
• Ability to influence and align relevant collaborators across product, engineering, operations etc.
Technical Skills:
• Strong technical background in digital products offerings.
• Anticipate bottlenecks, provide critical issue management, make trade-offs, and balance business needs versus technical constraints.
• Strong understanding of enterprise and consumer technology concepts including client/server languages and architectures, Digital Asset and Content Management systems, ERP systems, CRM, SCM, Database, cloud architectures, web and mobile application development, transactional and non-transactional database concepts, etc.
• Experience in leading complex software product lifecycles, from build to launch
Experience:
• 5+ years of work experience working on technical Product/program management, product development or technology.
• 5+ years validated experience working directly with engineers on Product / program launches distributed across multiple product lines and geographies.
• 3+ years working experience in Scrum and Agile SDLC models.
Education:
Required
• Bachelor's degree in Computer Science or an equivalent combination of education and experience will be considered.
Preferred
• MBA or Master's Degree in Computer Science, or validated equivalent experience, PMP
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