Technical Product Specialist

Job Summary:

We are seeking a passionate and professional Technical Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company.

Core Duties:

Technical Product Expertise

• Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products.
• Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization.
• Evaluate product performance and installation characteristics through structured testing and field validation.
• Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps.

Field Engagement & Dealer Support

• Conduct dealer visits, installer ride-a-longs, and technical evaluations.

• Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers.

• Diagnose installation challenges and provide recommendations to improve outcomes.

• Support strategic account visits and key product demonstrations.

Product Development & Validation

• Assist in prototype evaluation and product testing.
• Develop testing protocols for new products and product improvements.
• Benchmark competitive products and installation methodologies.
• Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes.

Training & Knowledge Transfer

• Support the development of technical training content, installation standards, and best practices.
• Conduct technical workshops and installer training programs.
• Translate complex technical concepts into clear, repeatable procedures.
• Establish and maintain technical installation standards globally.

Competitive & Market Intelligence

• Monitor industry trends, competitive product developments, and emerging technologies.
• Perform competitive product evaluations and market benchmarking.
• Provide recommendations for future product roadmaps and innovation initiatives.

Basic Qualifications

Required Experience

• Minimum 10+ years of experience in:

• Paint Protection Film (PPF)

• Automotive Window Film

• Architectural Film

• Surface Protection Products

• Related installation-based industries

• Demonstrated experience working with multiple major film brands and installation methodologies.

Technical Competencies

• Advanced installation expertise across complex vehicle applications, including:

• Multi-piece bumpers

• Mirrors

• Headlights

• Roof applications

• Deep recess installations

• Bulk installation techniques

• Plotter-generated pattern workflows

• Strong understanding of:

• Adhesive systems

• Surface preparation

• Stretch behavior

• Film construction

• Post-heating requirements

• Product durability characteristics

• Advanced proficiency with design and pattern software platforms, including DAP and related technical tools.

Communication Skills

• Ability to teach, coach, and mentor installers at varying skill levels.
• Strong presentation and training capabilities.
• Ability to communicate effectively with technical and non-technical audiences.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Former shop owner, lead installer, technical trainer, or product specialist.
• Experience supporting global markets and dealer networks.
• Experience working directly with product development, manufacturing, or quality teams.
• Multi-language capabilities are a plus.
• Improve adoption and installation consistency across key product categories.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.