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Technical Product Support Specialist

Blue Signal LLC

Houston, TX

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JOB DETAILS
SKILLS
Business Solutions, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Distribution Channel, ERP (Enterprise Resource Planning), Follow Through, Identify Issues, Interior Design, Multitasking, Order Management, Presentation/Verbal Skills, Problem Solving Skills, Product Reviews, Product Support, Quality Management, Team Player, Technical Sales, Technical Support, Writing Skills
LOCATION
Houston, TX
POSTED
1 day ago
Technical Product Support Specialist

Location: NW Houston, TX

Schedule: Onsite, Monday through Friday, 8:00 AM to 5:00 PM

Our client is a recognized innovator in the luxury home furnishings industry, offering expertly designedproducts and an exceptional experience for residential customers. They are adding a key support professional to help keep service levels high during a busy period of growth. This is a great opportunity for a customer-focused professional who enjoys solving complex challenges and contributing to a quality-driven organization.

This Role Offers
  • Hourly compensation with overtime eligibility
  • Comprehensive benefits package featuring health coverage, retirement savings with employer contributions, and additional wellness benefits.
  • Stable on-site schedule, Monday through Friday
  • High visibility role within a well-established support organization
  • Potential for employer sponsored ALA certification after hire
  • Opportunity to join a short staffed team where your expertise will have immediate impact
Focus
  • Act as the primary point of contact for product inquiries, troubleshooting, and after-sales technical assistance.
  • Assist customers and trade partners with installation, assembly, finish, replacement part, and product performance concerns
  • Handle a steady daily volume of support activity across phone, email, and chat while maintaining a polished service experience
  • Support a broad customer base that includes homeowners, interior designers, builders, architects, distributors, and showroom personnel
  • Research and resolve issues by reviewing product specifications, installation materials, order details, and historical case information
  • Partner with vendors and internal teams to move cases forward quickly and accurately
  • Document interactions, findings, and next steps in business systems such as CRM, ERP, ticketing, or order management platforms
  • Escalate complex issues appropriately while maintaining ownership and follow through
  • Spot recurring trends and share ideas that can improve product quality, packaging, workflows, and customer outcomes
  • Represent the brand with strong communication, sound judgment, and a service first mindset
Skill Set
  • Relevant industry experience is required.
  • A background in consumer lighting products is required.
  • Strong technical product knowledge and troubleshooting ability
  • Experience supporting physical products in a customer service, product support, showroom, or related environment
  • Comfort working in systems such as D365, CRM, ERP, ticketing, or order management tools
  • Excellent verbal and written communication skills
  • Professional, luxury minded presentation and customer interaction style
  • Able to manage multiple priorities in a fast-paced support setting
  • Degree preferred, but not required, relevant experience may substitute
  • ALA certification is welcome but not required
Preferred Candidate Profile
  • Communicates with confidence and professionalism
  • Enjoys helping customers and trade partners solve detailed product issues
  • Balances urgency, accuracy, and customer care
  • Brings a collaborative mindset and works well across internal and external teams
  • Can step into a high priority opening and contribute quickly


About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

About the Company

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Blue Signal LLC

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