Technical Product Support Specialist Water Systems Group Filtration Group N. America Division Bioscience & Water Filtration Division BWF
Location: USA, Carson, CA
Job Family: Sales Job Type: Regular Posted: Feb 11, 2026 Job ID: 61779
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Job Description:
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At Parker Hannifin - Bioscience & Water Filtration Division, we provide reliable clean water solutions using advanced reverse osmosis technology. Our Water makers filter purify discharge recapture and reuse industrial process and sea water to meet the highest standards.
Our Expertise:
With over 40 years of experience, we serve diverse sectors including:
• Commercial Marine • Off-Shore Oil & Gas • Leisure Marine • Clean Technology • Disaster Recovery
Our renowned brands such as Offshore Marine Labs, Village Marine, Sea Recovery, and Horizon Reverse Osmosis showcase our industry-leading capabilities.
Why Join Us:
Innovative Technology Work with cutting-edge water purification solutions. Diverse Projects Engage in various industries from defense to disaster recovery. Professional Growth Enjoy a culture of continuous learning and development. Meaningful Impact Help ensure access to clean water globally. Be Part of Our Mission Join us in making the world safer for future generations through sustainable water purification solutions.
Job Summary:
Parker Hannifin - Bioscience & Water Filtration Division located in Carson, CA is seeking a Technical Product Support Specialist Water Systems to coordinate the resolution of technical issues with internal and external customers. This role interacts with manufacturing engineering, accounting, and customer service personnel as well as other technical support and technical services team members. This role directly supports the sales team and interacts with customers at multiple levels.
Responsibilities:
• Identify technical solutions to satisfy customer issues while maximizing the commercial interest of Parker. • Respond to inquiries from distributors, OEM customers, and end users with a wide range of product and applications questions or requests. • Liaise with appropriate team members to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs, and inform customers of installation issues that need to be rectified for proper operation of the product. • Liaise with Manufacturing and Engineering Departments on matters regarding product performance, product design, and product quality. • Provide input in new product design and development. • Support Accounting Department in confirming disposition of credit for returned product. • Support Customer Service Department in technical matters beyond the scope of the Customer Service Representative function. • Assist in the training of new Territory Managers, new Customer Service Representatives, and new Applications Engineers. • Develop methods to capture technical knowledge and store it in retrievable electronic format. • Investigate and resolve claims or complaints by collecting and analyzing information. • Coordinate with relevant functions on technical and/or quality issues, resolve customer complaints concerning invoices or billing discrepancies, research account histories to assist in collection activities. • Determine the need for amendments or extensions to warranty or service agreements. • Determine when customer requested changes are out-of-scope. May confer with management regarding customer credits and precedent-setting decisions.
Qualifications:
• Bachelors Degree preferably in a science or engineering discipline preferred. • Minimum five (5) years of experience in technical service, customer support, or call center capacity. • Sea Water Reverse Osmosis Marine Applications preferred. • Good organizational, analytical, and interpersonal skills, written and oral. • Technical aptitude and experience for mechanical and chemical applications. • Influence on decision-making process. • Ability to read a technical drawing. • May include up to 30 travel for customer visits, training, and personal development opportunities. • Working knowledge of general Sales, Marketing, and Business functions. • Knowledge of legal and regulatory requirements related to government procurement. • May require knowledge of international trade and export requirements.
Knowledge, Skills, and Abilities:
• Thorough knowledge of warranty and maintenance agreements, industry practices, regulations, and policies. • Knowledge of legal and regulatory requirements related to government procurement. • May require knowledge of international trade and export requirements. • Ability to effectively assess lead and implement continuous improvement in critical and/or high-impact areas. • Proficient with standard business application software and specialized data analysis or materials systems (e.g., electronic data interface, EDI, or manufacturing resource planning, MRP systems). • Ability to work on a variety of problems of diverse scope and complexity where analysis and evaluation of various outcomes require tradeoffs to solve a wide range of difficult problems in imaginative and practical ways. • Ability to establish goals and objectives to complete projects. • Ability to read, analyze, and interpret policies and contracts or agreements and recommend changes to procedures. • Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to negotiate effectively to obtain best prices and terms on repairing, replacing, and delivering products and services. • Ability to effectively communicate and present information to team members, team leaders, customers, and top management. • Ability to effectively demonstrate team member competencies and participate in goal setting, performance feedback, and self-development activities.
This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, weve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.
With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway, and transportation.
Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities, and create a brighter future.
Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture, where teamwork drives performance, inclusion fuels innovation, and growth is encouraged.
This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology, and beyond.
By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.
As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.
Competitive Compensation:
• Pay Range: $100,300 to $159,400 annually • Participation in Annual Incentive Program • Benefit & Retirement Plans • Parker offers competitive benefit programs including: • Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary, optional life, accident, hospital indemnity, and critical illness insurance with competitive premium cost. • 401k Plan with company matching contributions at 100% of the first 5% of pay. • Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. • Career development and tuition reimbursement. • Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership, and financial planning assistance are provided at no cost to you. • Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. • Paid Time Off and Company-Paid Holidays.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency, or other appropriate status is required for certain positions in accord with U.S. import & export regulations.
Minority, Female, Disability, Veteran, VEVRAA Federal Contractor
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission.
Drug-Free Workplace:
In accordance with Parkers policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.