Bringing two companies - and their platforms, products, and teams - together into one seamless Member experience is one of the most ambitious and consequential technical programs our company is taking on. We're looking for a Senior Technical Program Manager to drive it.
This is not a single-team delivery role. You will lead a massive, org-wide program spanning our AI/WayFinding products, core platform and integration infrastructure, and the unification of Transcarent and Accolade systems into a single, coherent product. You'll work in close partnership with engineering and product leads across many teams, and your stakeholders will extend to the most senior levels of the company - engineering, product, clinical, security, and go-to-market leadership.
Your first job is to make this program ship: sequenced, de-risked workstreams with honest timelines and no surprises. Where ownership is ambiguous, you create clarity. Where dependencies collide, you broker the tradeoff. And where executives need the truth about program health, you deliver it - crisply, early, and with a recommendation.
WHAT YOU'LL DO
Drive delivery with rigor. Structure the program into workstreams with clear owners, milestones, and exit criteria. Own the cross-team dependency map and critical path. Anticipate risks before they become escalations, surface tradeoffs early, and keep timelines honest as capacity, client commitments, and priorities shift. Manage release readiness across teams - dates, approvals, documentation, and communication - in a HIPAA-regulated environment where quality and compliance are non-negotiable.
Lead at the executive level. Own program-level communication to senior leadership: status, risks, tradeoffs, and decisions needed. Build trusted relationships with VPs and C-level stakeholders across engineering, product, clinical, and business functions. Frame decisions so leaders can make them quickly - and drive them to closure when they stall. Represent the program with clients and partners when integration work touches their implementations.
Operate with real technical depth and product perspective. Partner with engineering leads and architects on integration and unification strategy - service consolidation, data migration, identity and eligibility unification, and API and event contracts. Pressure-test technical plans, understand the architecture well enough to spot hidden dependencies and sequencing risks, and translate fluently between deep technical detail and executive-level narrative. Identity gaps in product scope across dispersed teams and domain ownership.
Work AI-natively. Use AI tools and agentic workflows as a core part of how you operate - program tracking, documentation, analysis, and communication - and help raise the bar for how the broader organization uses them. Bring genuine curiosity about how AI changes program management itself, not just the products we build.
See beyond delivery into operation excellence and continued quality and scalability into the future.
WHAT WE'RE LOOKING FOR
WHO YOU ARE
We are looking for teammates to join us in building our company, culture, and Member experience who:
WHO WE ARE
Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers.
Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences - Cancer Care, Surgery Care, and Weight Health - to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
People First: We prioritize our Members, clients, and each other in every decision
Care: Every decision starts with improving health and care for our Members
Resilience: We push boundaries and take the uncharted path to change an industry
Results: We take ownership, solve with speed, and deliver for our people and each other
Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don't apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page; we're looking for active learners and people who care about disrupting the current health and care with their unique experiences.
| Location | Seattle, WA |