Technical Program Manager 4

## The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

## The impact you'll make

As a Technical Program Manager, you will play a critical role in driving the development and productization of advanced software solutions that power Lam's global Service Business. You will lead cross‑functional teams to deliver high‑quality, scalable products while shaping the long‑term systems architecture that supports engineers, the field and customers worldwide.

## What you'll do

• Drive complex, cross‑functional software programs from concept through implementation and deployment under established direction and strategy
• Collaborate actively with project teams by participating in planning, execution, and problem‑solving activities to support alignment and delivery
• Own assigned workstreams and deliverables, proactively tracking progress, implementing corrective actions, and escalating risks or blockers as needed
• Execute program plans including schedules, dependencies, risk tracking, and issue resolution across geographically distributed teams
• Translate business needs into actionable technical requirements, user stories, and acceptance criteria in partnership with product and engineering teams
• Partner with stakeholders across product, engineering, business, marketing, and field teams to support alignment, decision‑making, and successful execution
• Track and manage feature execution, monitoring progress, quality, and readiness across projects and releases
• Contribute to the improvement of business systems, integrations, and processes by identifying gaps and driving targeted enhancements
• Prepare and deliver clear program status updates, metrics, and communications for program stakeholders and leadership

## What you'll do

• Support operational excellence by applying and continuously improving processes, metrics, and delivery best practices
• Analyze program data, surface insights, and provide fact‑based recommendations to support informed decision‑making
• Apply and reinforce Agile/SAFe practices, supporting team adoption and continuous improvement in delivery execution
• Advocate for customer and engineer experience by ensuring solutions meet defined requirements and deliver measurable value

Your leadership will accelerate Lam's ability to deliver cutting‑edge service capabilities, strengthen our worldwide support infrastructure, and enable our teams and customers to achieve their strategic goals with confidence.

## Who we're looking for

Minimum Qualifications:

• Bachelor's degree with 8+ years of experience, or Master's degree with 6+ years of experience, or PhD with 4+ years of experience, or equivalent industry experience
• 8+ years of experience in technical program management, continuous improvement, or related technical or operational roles focused on program execution and delivery
• Ability to travel up to 10% to engage with field users and gain firsthand understanding of customer, engineering, and operational requirements
• Demonstrated ability to exercise sound judgment and make effective decisions within defined scope to support implementation of technical, process, or operational improvements
• Strong working knowledge of business process development, process controls, and aligning work‑item execution to defined organizational goals and outcomes
• Required tool proficiency: Jira, Confluence, Workboard, or equivalent Agile and OKR platforms

## Preferred qualifications

• Experience or domain knowledge in semiconductor fabrication, equipment operations, or related high‑tech industries
• Strong understanding of program management methodologies and experience with Product Development & Release (PDR) processes
• Relevant project/program management certifications such as PMP, CAPM, or Scrum Master
• Familiarity with OKR (Objectives and Key Results) frameworks for alignment and execution
• Experience with Lean Six Sigma methodologies; Green Belt or Black Belt certification is a plus
• Hands-on experience with Agile and/or Waterfall delivery methodologies
• Proficiency with program and project management tools such as MS Project, QuickBase, OfficeTimeline, or equivalent platforms
• Experience with organizational change management and adoption methodologies is a plus
• Demonstrated ability to champion field needs and drive alignment between customer-facing teams and internal organizations

## Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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Salary

CA San Francisco Bay Area Salary Range for this position: $104,000.00 - $231,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.