Technical Program Manager - AI Graphs

Microsoft Corporation

Redmond, WA

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JOB DETAILS

SALARY

$119,800–$234,700 Per Year

LOCATION

Redmond, WA

POSTED

30+ days ago

**Overview** With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Durable Technology Initiatives (DTI) operates at the center of CES's AI first transformation, focusing on the execution of foundational platforms that enable AI systems to reason and operate with consistent context across customer scenarios. A critical part of this foundation is Context & Graph Platforms, anchored in Fabric IQ, which provide the semantic and graph-based substrate required to connect customers, cases, products, services, knowledge, and skills across systems. As a **Technical Program Manager - AI Graphs** (TPM) for Context & Graph Platforms (Fabric IQ), you will be accountable for driving the delivery, integration, and operational readiness of these platforms across Customer Support, Customer Success, and Industry Solutions. Your work ensures that context and graph capabilities designed at the platform level are implemented correctly, scaled reliably, and translated into measurable improvements in customer and operational outcomes. This role is designed for someone who excels at complex technical execution, managing cross team dependencies, and ensuring foundational platform investments deliver real world value. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** As a Technical Program Manager focused on Context & Graph Platforms, you will own the end to end execution signal that connects graph and context strategy to product delivery and scenario success. Working in close partnership with the Technical Strategy Manager, you will take prioritized technical outcomes and drive them through planning, coordination, and delivery across Microsoft IQ platform teams. You will ensure Fabric IQ based context and graph capabilities are integrated across services, observable in production, and ready to support AI first workflows at scale. This role carries direct accountability for ensuring that platform execution quality matches the technical intent, enabling CES scenarios to rely on context and graph platforms as durable, production ready foundations. - Drive end to end execution of graph related initiatives across CES scenarios - Translate graph strategy and technical requirements into integrated delivery plans with clear milestones and dependencies - Coordinate execution across product, engineering, and CES teams to ensure graph capabilities are implemented consistently and correctly - Manage technical dependencies across Microsoft IQ platforms, including Fabric IQ, Foundry IQ, and Work IQ - Ensure graph implementations meet expectations for scale, reliability, observability, and operational readiness - Establish and track delivery success criteria tied directly to scenario outcomes and product impact - Identify execution risks early and drive resolution across teams before they impact outcomes - Partner with stakeholders to ensure graph capabilities are consumable and effective across services What makes this role critical: - Context and graph capabilities span multiple platforms and services and require disciplined execution to succeed - Execution quality determines whether AI systems reason correctly or fail under real world scale and complexity - Poorly executed platform delivery creates inconsistent behavior, duplicated effort, and trust gaps across CES - This role ensures CES investments in Fabric IQ and related platforms result in durable, reusable capabilities, not isolated implementations **Qualifications** **Required/minimum qualifications** + Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. + 2+ years of experience managing cross-functional and/or cross-team projects. **Additional or preferred qualifications** + Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. + 6+ years of experience managing cross-functional and/or cross-team projects, large scale platform delivery, or systems integration. + 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). + Demonstrated experience driving execution across multiple teams and organizations + Ability to manage complex technical dependencies and deliver outcomes in high scale environments + Experience with platform, data, or AI adjacent systems where foundational correctness matters + Familiarity with graph, data modeling, or semantic systems at scale + Proven ability to operate in environments with ambiguity while maintaining delivery rigor + Proficient communication skills with both engineering and executive audiences Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)

About the Company

Microsoft Corporation

DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.

Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.

WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.

We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.

WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.

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COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1975

WEBSITE

http://www.microsoft.com

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