At AWS, we"re working to be the most customer centric company on earth. To get there, we need exceptionally talented, smart, and driven individual. The Data Center Maintenance & Tooling team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security, availability, capacity, and scaling results for our customers. Our aim is to standardize operations globally by delivering tools, policy, processes and procedures to our internal teams. The team is seeking a Technical Program Manger to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. Our mission is to provide critical data to operators and engineers that enables them to make informed decisions for maintenance of data center facilities. Our team of TPMs work with senior product and engineering leaders to define strategy and requirements. They design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, they are expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. They also identify opportunities to converge overlapping technical efforts, and drive the long term strategy.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The successful candidate is able to:
Manage Operational relationships with support teams and internal operations business partners to drive increased performance
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions
Write and design clear SOPs in a digital system
Proactively recognize and drive opportunities to simplify processes
Contribute to and influence technical designs
Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
Lead the effective and efficient delivery of large, complex technical projects and programs
Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints
Identify, assess, track and mitigate issues and risks at multiple levels
Create, maintain and disseminate program information to stakeholders
Travel up to 25%
A day in the life
Drive Boost adoption by partnering with subject matter experts to create and update Standard Operating Procedures and turn them into workflows in our home grown tool Boost. Observe real work conditions through Gemba walks and workshops, then build standardized procedures that reflect how work actually happens. Manage workflow documentation in Smartsheets and report adoption metrics through dashboards and Monthly Business Reviews.
About the team
The AWS Availability Product Team (APT) is part of the Availability team and supports Data Center Engineering Operations (DCEO) technicians by owning the Directed Work creation and completion program (Tundra/Electron). We collaborate with DCEO, the DCEO EAM program, DCEO Availability, DC Bridge product teams, and DC Bridge Software Development to improve efficiency for Engineering Operations Technicians (EOTs). Our work focuses on safety, global standards, and customer experience. We automate tasks, centralize tools, and create intuitive interfaces that require minimal training. We prevent risks by establishing measurable success criteria before scaling adoption of new tools and workflows.