Technical Program Manager, AWS Marketing Demand Services

Join AWS as a Technical Program Manager and scale Ask AWS, AWS Marketing"s conversational, AI-native customer experience that helps millions of AWS customers discover and understand the right services through natural conversation. In this role, you"ll connect product, engineering, design, applied science, and partner teams across the organization, driving the alignment needed to ship a GenAI experience that reaches customers across AWS digital properties.

Ask AWS sits at the intersection of GenAI, product, engineering, and design, which means navigating multiple stakeholders, competing priorities, and complex technical dependencies. You"ll bring it all together by working closely with engineers to drive features to completion, building the processes and mechanisms that let the team sustain a fast delivery cadence, and communicating the impact of what we"re building to the broader organization. As Ask AWS expands to render across multiple properties, you"ll help manage the cross-domain integration, delivery, and rollout that makes that possible.

We"re seeking someone who influences without authority and navigates complex organizational dynamics. You"ll align stakeholders across multiple teams, manage dependencies that span organizations, and build consensus among groups with different priorities, keeping a high-velocity GenAI initiative moving toward the customer outcomes that matter.

Key job responsibilities

• Partner with engineering to drive features to completion, removing blockers and ensuring timely delivery
• Dive deep into technical implementations to understand constraints and drive clarity with engineering and product teams
• Establish scalable mechanisms and processes that enable the team to operate efficiently as it grows
• Own communications about the team"s work, from release notes to leadership updates to organizational announcements
• Drive cross-functional alignment and facilitate decision-making among stakeholders with competing priorities
• Serve as the primary coordinator between design system consumers and contributors, building relationships that drive adoption
• Lead cross-organizational initiatives, managing dependencies and driving consensus across team boundaries
• Identify and mitigate risks through proactive stakeholder engagement and transparent communication

About the team

We build and maintain the design systems and platforms that power AWS Marketing"s digital presence, serving millions of customers worldwide. We also support key events and experiences across the organization. The team is composed of front-end engineers, QA engineers, and design technologists, and we work closely with product and design partners in the same organization. We"re constantly learning and experimenting with new technologies to bring the latest and greatest to customers. We value speed, autonomy, delivery, and delightful customer experiences.