Technical Program Manager (Bilingual Mandarin)

Department: Server RDSan Jose, CAAbout the job:FULL-TIME/PERMANENTJOB FUNCTION: As an Electrical Technical Program Manager - Storage Product Design/Switch and Networking Server you will be responsible for projects relating to embedded & computer hardware/firmware. You will provide engineering services to existing customers and potential new customers regarding product development and implementation issues. You will deliver presentations, demos, and training to customers. You will drive timely resolution of technical escalations and ensure customer satisfaction. The position requires international travel to Taiwan and possibly other Foxconn sites.QUALIFICATIONS:EDUCATION: B.S. in Electrical and Computer Engineering or related fields, M.S. is a plus.EXPERIENCE: 5-10 years of x86 computer hardware/Embedded uPs, and firmware/software experience in networking and telecom equipment. Proven track record in customer-facing roles with excellent communication skills and Strong project management skills (PMP certification a plus)LANGUAGE: English proficiency required, Mandarin is a plus.SKILLS:

• Excellent written and oral communication skill in English and Mandarin.
• Excellent collaborative skills and customer interaction
• Strong analytical skills, familiar with Product Development Process.
• Proficiency in x86, ARM based system hardware and firmware, or embedded system design.
• Good understanding of Telco Equipment
• Familiarity with 5G, LTE, and IP/MPLS technologies
• Experience with major telco operators
• Knowledge of SDN/NFV and network automation
• Proficiency in tools like JIRA, Confluence, or similar
• Microsoft office & scripts

RESPONSIBILITIES:

• Direct support customers on Server and networking projects, in the areas of embedded and computer hardware or firmware/software technical program management from Product Concept to Mass Production.
• As a member of San Jose Server RD’s Front End interface, provides engineering service to customers in regards to new product development and deliverables, managing routine meeting, tracking design and validation issues/solution/fix. Communicate with Customer in system spec definition, design proposal, issues and solutions in detail.
• Back End interface with Foxconn design/test/validation engineering teams, manufacturing/operations teams, guide and direct the outcome to meet customer’s needs during all phases of NPI process
• Support on-site debug/meeting in customer’s site, tracking listed AI’s found by external customers, internal engineering design teams and factory during product development. Collaborate with local San Jose team and customers to investigate, reproduce, and provide guidance to back-end RD and manufacturing teams in solving issues
• Travel internationally to Taiwan and possible other Foxconn sites for on-site support.

Our company is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.

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