Technical Program Manager

is a RHTP technology leader responsible for communication, coordination, tracking, and execution of IT projects and technical workstreams within the Massachusetts Rural Health Transformation Program. The position reports directly to the RHTP Assistant Chief Information Officer and serves as a key member of the ACIO s leadership team, maintaining visibility across technology-related activities. Technical Program Manager [WD1] RHTP The

RHTP is a large-scale, multi-year initiative focused on improving rural healthcare access, strengthening provider capacity, modernizing technology infrastructure, expanding data-driven care coordination, and supporting sustainable rural health systems across Massachusetts. The program includes seven major initiatives with technology, data, integration, security, reporting, and implementation dependencies.

This role is focused on IT project delivery and technology coordination, including aligning work and reporting with the RHTP IT Program Management Office. The RHTP Technical Program Manager will either directly manage selected IT projects or workstreams and will track progress, risks, issues, dependencies, and readiness status across RHTP IT-related activities.

will work closely with the Director of Program Strategy and Engagement and the Director of Solution Architecture to ensure IT projects reflect program priorities, stakeholder needs, approved solution direction, operational requirements, and EOHHS/EOTSS enterprise standards. RHTP Technical Program Manager The

Core Responsibilities

1. Cross-Agency Communication and Stakeholder Coordination

• Serve as a RHTP IT coordination point for RHTP program teams, IT leads, project managers, vendors, and implementation partners.
• Facilitate communication among EOHHS IT, EOTSS IT, MassHealth, DPH, rural providers, EMS agencies, vendors, and other stakeholders.
• Promote cooperation, transparency, and shared accountability across matrixed teams.
• Respond to program and IT stakeholder questions, clarify project status, and coordinate follow-up.
• Translate technical and delivery issues into clear business impacts, options, and recommendations.
• Provide concise project, portfolio, and technology status updates to leadership, program teams, and technical stakeholders.
• Prepare and deliver executive-level briefings, decision memos, risk summaries, issue escalations, and portfolio status reports for the RHTP ACIO, Deputy CIO, executive sponsors, governance bodies, and other RHTP leadership stakeholders.
• Coordinate with the PMO firm so IT project information supports broader RHTP reporting without duplicating program administration.

2. IT Project Management, Oversight, and Delivery Tracking

• Manage assigned IT projects and technical workstreams from planning through implementation, stabilization, and transition to operations.
• Track progress across IT-related activities within the RHTP portfolio, including work managed by other assigned project managers.
• Maintain visibility into project status, risks, issues, dependencies, decisions, deliverables, and readiness across relevant initiatives and activities.
• Develop project standards and templates, and maintain project plans, workstream schedules, milestones, RAID logs, decision logs, and delivery trackers.
• Identify, triage, and escalate risks, issues, defects, dependencies, and resource constraints.
• Coordinate project activities across agency, vendor, program, provider, and technical teams.
• Ensure assigned IT workstreams align with approved priorities, enterprise architecture, security, accessibility, interoperability, and Commonwealth technology standards.
• Coordinate follow-up activities resulting from architecture reviews, governance decisions, standards reviews, security reviews, and leadership approvals.

3. Vendor, Contract, and Financial Coordination

• Track vendor deliverables, milestones, dependencies, risks, and performance. Coordinate vendor activities with Solution Architecture, Security, Infrastructure, Data, and Business teams to ensure implementation activities remain aligned with approved technical direction.
• Support statement-of-work review, deliverable acceptance, procurement coordination, and contract-related follow-up.
• Monitor key project-level metrics, including budget to completion, percentage completed, risks, milestone quality and delivery status, resource and capacity forecasts, variances, and funding risks.
• Ensure vendor work aligns with EOHHS/EOTSS architecture, security, accessibility, interoperability, and program requirements.
• Identify opportunities to reuse existing platforms, shared services, contracts, and implementation resources.

4. Readiness Management

• Facilitate readiness discussions with program, technical, vendor, and agency stakeholders.
• Document acceptance criteria, and implementation considerations.
• Ensure implementation plans reflect the operational realities of rural providers and public-sector partners.
• Support transition-to-operations activities for completed IT capabilities.
• Coordinate operational readiness activities across business, technical, vendor, infrastructure, security, support, and operational teams to support successful transition to production operations.
• Review development of, and ensure successful implementation of sustainability metrics for operational projects

5. Technology Workstream Support

Support IT delivery and tracking activities related to:

• Health information exchange, interoperability, and rural provider connectivity.
• Public health electronic health record systems.
• Telehealth, remote patient monitoring, and care coordination platforms.
• EMS technology, mobile applications, and digital health tools.
• Cybersecurity support for rural providers.
• Data dashboards, analytics, and AI-enabled workflow tools.
• Facility modernization projects with IT dependencies.

6. Integration Analysis and Interface Documentation

• Review, assess, map, and document Integration Control Documents, interface specifications, data exchange requirements, and related technical artifacts.
• Ensure and maintain quality documentation of source and target systems, message flows, data elements, transformation rules, validation logic, error handling, acknowledgments, dependencies, and operational ownership.
• Coordinate with architects, vendors, application teams, data teams, security teams, and business stakeholders to validate assumptions, seek approvals, resolve discrepancies, and confirm technical interface readiness.

Required Qualifications

• 7 or more years of experience managing complex IT projects, healthcare technology programs, public-sector initiatives, or enterprise implementations.
• 5 or more years of experience leading cross-functional technical teams in matrixed environments.
• Experience supporting healthcare IT, public health, Medicaid, rural health, human services, EMS, behavioral health, or regulated data programs.
• Experience coordinating cross-agency communication, stakeholder engagement, vendor coordination, and executive-level reporting, including work managed by other project managers or delivery leads.
• Experience designing, implementing, testing, or supporting healthcare technology and interoperability solutions, including cloud-hosted systems, HRE, EMS, HIEs, APIs, HL7/FHIR and EDI integrations, cybersecurity, telehealth, remote patient monitoring, data platforms, analytics, and reporting solutions. Experience with SQL, ETL processes, data mapping, dashboards, and cloud platforms (AWS, Azure, or GCP) is preferred.
• Experience reviewing and documenting Integration Control Documents, interface specifications, source-to-target mappings, message flows, and healthcare data exchange artifacts.
• Strong understanding of Agile, Scrum, Waterfall, hybrid delivery, SDLC, release management, change control, and technical governance.
• Experience with Jira, Azure DevOps, MS Project, Visio, SharePoint, Confluence, PowerPoint, Excel, Tableau, Power BI, or similar tools.
• Experience working with PII, PHI, HIPAA-aligned controls, NIST-aligned security practices, accessibility standards, and public-sector compliance requirements.
• Strong written, verbal, facilitation, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications

• PMP, PgMP, PMI-ACP, CSM, SAFe, TOGAF, AWS, Azure, GCP, ITIL, IIBA, Six Sigma, or related certification.
• Experience supporting state government, Medicaid agencies, public health departments, rural health programs, federally funded programs, health information exchanges, shared-service models, or post-implementation operational transition.