Technical Program Manager, Cost Management

AWS Data Center Capacity Delivery (DCCD) is looking for a Technical Program Manager to develop and implement a cost management platform to support the global DCCD organization. Responsibilities include establishing the product roadmap, tool development, and ongoing maintenance. In addition to these responsibilities, this role also has program management duties such as inventing and simplifying processes, managing program communications, onboarding and training users, and establishing training and program related documentation.

This Technical Program Manager must be detailed, flexible, and take strong ownership of a global user base, including system functionality and process implementation. The successful candidate will be obsessed with internal and external system user groups, responsible for scoping and driving implementation of system functionality to the global team. They can work independently to prioritize, craft, and execute deliverables as well as effectively work with partner teams that impact their primary user group.

This role sits within DCCD and is part of a larger organization that is diverse, positive, exceptionally talented, and driven. This organization is responsible for the design, construction, and operation of industry-leading data center facilities. The candidate must excel at managing multiple priorities and learning the pain points of their primary users. They must execute system implementation effectively across subject matter experts with a broad range of disciplines or cultural and regional differences. The ideal candidate operates effectively in an ambiguous environment and drives structure without constraining business objectives. They have a demonstrated track record of managing multiple projects and driving them to completion. Because this role influences global team members, the candidate must also be highly collaborative, able to influence without authority, and able to work with significant autonomy.

Key job responsibilities

Develop and manage project timelines and resources and ensure risk mitigation actions are identified and in place to ensure successful program launches.

Create and clearly communicate program deliverables, priorities, and status to multiple internal and external stakeholders.

Coordinate with multiple global and cross-functional teams to achieve global goals.

Understand the business requirements of our partners and work closely with the internal and external teams to achieve program launch milestones.

Work in a self-directed manner, seeking out areas that need attention, rather than being asked to look at specific problem areas.

Develop long-term strategy for tool ownership and maintenance.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.