Technical Program Manager - Customer-Facing Digital Solutions

Technical Program Manager – Customer-Facing Digital Solutions

We are seeking a dynamic and technically adept Technical Program Manager (TPM) to lead customer-facing digital transformation initiatives. This role demands strong client engagement, strategic programme oversight, and the ability to convert business opportunities into billable projects. The TPM will serve as the bridge between customer expectations, offshore delivery teams, and internal leadership.

Key Responsibilities

1. Customer Engagement & Opportunity Conversion
   • Function as the primary onsite liaison with the customer, understanding business needs and translating them into actionable program goals.
   • Identify and nurture opportunities, converting them into structured, billable engagements.
   • Lead pre-sales discussions, solutioning workshops, and proposal development.
2. Program Delivery & Technical Oversight
   • Own the end-to-end delivery of digital programmes, ensuring alignment with customer expectations and business outcomes.
   • Collaborate with offshore engineering and product teams to build scalable, high-quality solutions.
   • Drive technical planning, sprint execution, and release management across distributed teams.
3. Digital Experience & Innovation
   • Leverage domain expertise in digital platforms (e.g., e-commerce, cloud-native apps, customer experience tools) to guide solution architecture.
   • Ensure seamless integration of digital tools and technologies into customer ecosystems.
4. Stakeholder & Leadership Collaboration
   • Engage with senior leadership to provide programme updates, strategic insights, and governance inputs.
   • Facilitate cross-functional alignment between engineering, product, and business stakeholders.
5. Operational Excellence
   • Monitor KPIs such as delivery velocity, customer satisfaction (CSAT), and financial performance (revenue, margins).
   • Manage risks, dependencies, and escalations proactively.

Qualifications

• Education: Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• Experience: 12+ years in program/project management with at least 5 years in customer-facing roles.
• Certifications: PMP, PRINCE2, or Agile/Scrum certifications preferred.

Skills

• Strong understanding of digital platforms and customer experience technologies.
• Proven ability to manage offshore teams and global delivery models.
• Excellent communication, negotiation, and stakeholder management skills.
• Technical fluency in cloud, microservices, and modern software development practices.

Preferred Experience

• Exposure to Pharma or Healthcare domains, including regulatory compliance, patient engagement platforms, clinical data systems, or digital therapeutics.
• Experience in managing transitions, SOWs, billing cycles, and delivery-led sales.
• Familiarity with tools like Jira, Confluence, and Agile frameworks.