Technical Program Manager, Customer Service Security Capabilities Engineering (CS-SCE)

Customer Service Security is the first line of defense protecting our Customers and their interests from technical and malicious adversaries seeking to steal their data or cause them harm. We are looking for a Technical Program Manager ready to take on a front-line coordination role in addressing information security challenges facing the largest Customer Service operations in the world - where customer obsession equals protection. Security issues at this scale and speed require a passion for customer protection, an ability to dive deep into information security incident processes, tooling, and requirements, and the organizational skill to define roadmaps, drive cross-functional alignment, and deliver solutions that support incident response at pace.

Key job responsibilities

• Own the program roadmap for security capabilities and tooling supported by the organization; drive prioritization, sequencing, and delivery.
• Serve as the coordination hub between engineering, security operations, and business stakeholders - removing blockers, managing dependencies, and ensuring alignment.
• Conduct deep-dive analysis of information security events to inform program priorities and process improvements.
• Work cross-functionally to continuously enumerate, prioritize, and track remediation of known security risks.
• Define and drive automated incident response programs related to worldwide security operations events - from requirements through delivery.
• Clearly communicate security risk information, program status, and recommendations to both technical and non-technical audiences.
• Collaborate with stakeholders to eliminate security defects through structured programs with measurable outcomes.
• Ensure stakeholders follow security best practices and comply with organizational policies; escalate gaps with data.
• Influence and maintain operational excellence and continuous improvement programs across the organization.
• Manage mechanisms that keep teams accountable and programs on track.
• Actively mentor junior team members, improving their skills, knowledge of our systems, and ability to protect the customer.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.